Course Description
Customer service is all about how you, a representative of your company, are able to help someone who wants to use your company’s product or service. At a basic level, it’s all about making yourself useful to the customer.
In these lessons on Good Customer Service and Its Benefits, you'll learn that your customers include not just those buying your product or service but also your coworkers and other internal and external stakeholders. You'll also discover that the "golden rule" is as applicable in your business dealings as it is in life. You'll understand why it's important to apply this rule to your interactions and how to combine it with your own experiences to create an exceptional customer service experience for your customers. Providing this level of service will not only benefit your bottom line, but it will also set you apart from your competitors, improve your business strategy, and even improve your public image.
What You'll Learn
- Define customer service and explain what it means to be useful to a customer
- Identify your customers, including coworkers and other internal and external stakeholders
- Apply the "golden rule" to your business interactions and customer dealings
- Combine the golden rule with your own experiences to create an exceptional customer service experience
- Describe the organizational benefits of good customer service
- Test your knowledge of good customer service and its benefits
Key Takeaways
- Customer service is about helping someone who wants to use your company's product or service by making yourself useful to the customer.
- Your customers include not only those buying your product or service but also your coworkers and other internal and external stakeholders.
- The golden rule applies to business dealings just as it does in life and should guide your customer interactions.
- Providing exceptional customer service benefits the bottom line, sets you apart from competitors, improves your business strategy, and improves your public image.
Frequently Asked Questions
What does this course cover?
It covers defining customer service, the organizational benefits of good customer service, and a Test Your Knowledge section, teaching you to be useful to customers and to apply the golden rule to your interactions.
Who counts as a customer according to this course?
Your customers include not just those buying your product or service but also your coworkers and other internal and external stakeholders.
What are the benefits of providing good customer service?
Good customer service benefits your bottom line, sets you apart from your competitors, improves your business strategy, and improves your public image.
What skills will I gain from this course?
The course relates to skills including Customer Service, Customer Marketing, Customer Service Training, Customer Support, Healthcare Customer Service, and Know Your Customer.
