Course Description
These lessons cover the basics of good customer service and why it’s good for business. You'll also discover ways to determine customer expectations as we highlight the various ways businesses can interact with their customers through the many different touchpoints available to them. You will also learn how to utilize all of the previously mentioned skills to determine and track customer satisfaction.
What You'll Learn
- Understand the basics of good customer service and why it benefits business
- Determine customer expectations
- Recognize customer touchpoints and develop service standards
- Apply communication skills to connect with customers
- Track and determine customer satisfaction
- Utilize digital tools in customer service
Key Takeaways
- Good customer service is good for business.
- Businesses can interact with customers through many different touchpoints available to them.
- Customer satisfaction can be determined and tracked using customer service skills.
- Determining customer expectations and developing service standards are core elements of good customer service.
Frequently Asked Questions
What does this course cover?
It covers the basics of good customer service and why it is good for business, ways to determine customer expectations, the various touchpoints businesses can use to interact with customers, and how to determine and track customer satisfaction.
What will I learn to do?
You will learn to determine customer expectations, track customer satisfaction, the crucial elements of good customer service, and how to utilize digital tools.
What lessons are included?
The course includes Customer Service Basics; Determining Customer Expectations; Recognizing Touchpoints and Developing Service Standards; Communication Skills: Connecting with Customers; and Tracking Customer Satisfaction.
Does the course address customer satisfaction measurement?
Yes. It teaches how to utilize customer service skills to determine and track customer satisfaction, including a dedicated lesson on Tracking Customer Satisfaction.
