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Building a Culturally Competent Workforce Series
Learn how to embrace and utilize diversity in the modern workplacePreview the first lesson free — get full access to all 12 lessons.
Essential Provider : Mercedes Naficy D'Angelo 5 chapters · 12 Lessons · 29m in Arabic, German, English, Spanish, French, Portuguese, Chinese
Course Description
As a manager, you have good reasons for wanting to build a culturally competent team. Perhaps you work for a global company and have team members from different countries who work together virtually. Or maybe your team interacts with clients or customers from different cultures and backgrounds. No matter where you live, having a culturally competent team can increase the effectiveness of your business and improve its work culture. In this course, you’ll gain the knowledge and skills to lead your team with cultural competency. You’ll learn what is expected from managers in different parts of the world, how to recruit for cultural competency, effective cross-cultural communication, how to nurture individual cultural competency and more. This course will bring new cultural values to light which will allow you, as a manager, to motivate and lead your team with greater effectiveness.
What You'll Learn
- Identify cultural differences across teams and manage expectations accordingly
- Understand the relationship between culture and business effectiveness
- Target both individual and collective cultural values orientations
- Apply effective cross-cultural communication techniques
- Establish clear rules of cultural engagement for your team
- Recognize the qualities and risk-versus-caution orientations that enhance cultural competence
Key Takeaways
- A culturally competent team can increase business effectiveness and improve work culture, regardless of where you live.
- Managers face different expectations in different parts of the world, and cultural competency helps them lead more effectively.
- Cultural values orientations differ along dimensions such as individual versus collective and risk versus caution.
- Building cultural competency covers recruiting for it, communicating across cultures, and nurturing individual cultural competence.
- Bringing new cultural values to light allows managers to motivate and lead their teams with greater effectiveness.
Frequently Asked Questions
Who is this course for?
This course is designed for managers who want to build a culturally competent team, including those at global companies with virtual team members from different countries or teams that interact with clients and customers from different cultures and backgrounds.
What will I learn in this course?
You will learn what is expected from managers in different parts of the world, how to recruit for cultural competency, effective cross-cultural communication, how to nurture individual cultural competency, and how to establish rules of cultural engagement.
What topics do the lessons cover?
Lessons cover how culture affects teams and business, qualities that enhance cultural competence, understanding differences and managing expectations, individual versus collective values orientation, risk versus caution values orientation, cross-cultural communication, and establishing rules of engagement.
What skills will I gain from this course?
The course develops skills in cultural responsiveness, cultural sensitivity, intercultural competence, cultural competency training, and cultural diversity.
Why is cultural competency important for managers?
Having a culturally competent team can increase the effectiveness of your business and improve its work culture, and it allows you as a manager to motivate and lead your team with greater effectiveness.
