Coaching employees in difficult, often emotionally charged situations can be tricky.
Coaching employees in difficult, often emotionally charged situations can be tricky. The longer an employee works at a single company, the likelier it is that they’ll experience one such situation. When employees don’t think they need to be coached at all, things can become even more difficult. But coaching can also be a fulfilling task because it can help both employees, as well as the overall firm, stay on the path to success.
This course will equip you with the coaching skills, such as empathy and planning, that will help you become a better leader. We’ll cover establishing the right coaching mindset, assessing employees who exhibit potentially obstructive behaviors, using different approaches to reach resolution, meeting the various challenges of coaching, and transforming the difficulties you encounter into strengths.
Learning Objectives
- Understanding employee coaching’s purpose
- Recognize different types of problematic behavior in employees
- Implementing the employee coaching process
Skills you’ll gain
CoachingAgile CoachingBusiness CoachingBusiness-To-EmployeeEmployee CoachingExecutive CoachingWhat You'll Learn
- Establish the right coaching mindset and understand the purpose of employee coaching
- Outline coaching goals, prepare, and set parameters before coaching sessions
- Recognize different types of problematic and undesirable employee behavior, from performance to personality
- Apply approaches to acknowledge the issue, reach agreement on its causes, and collaborate on a solution
- Build trust, conduct effective follow-up, and transform destructive behavior into productive outcomes
- Review and refine the coaching process to meet the challenges of coaching
Key Takeaways
- Coaching employees in difficult, often emotionally charged situations can be tricky, and the longer an employee stays at a company the likelier such a situation becomes.
- Coaching can be fulfilling because it helps both employees and the overall firm stay on the path to success.
- Effective coaching relies on skills such as empathy and planning that help you become a better leader.
- The course covers establishing the right coaching mindset, assessing employees who exhibit obstructive behaviors, using different approaches to reach resolution, and transforming difficulties into strengths.
- Implementing the coaching process includes acknowledging the issue, arranging a meeting, reaching agreement on its causes, collaborating on a solution, and following up.
Frequently Asked Questions
Who is this course for?
It is for those who want to become better leaders by developing coaching skills to support employees through difficult, often emotionally charged situations.
What will I learn in this course?
You will learn to understand employee coaching's purpose, recognize different types of problematic behavior in employees, and implement the employee coaching process.
What coaching skills does this course help develop?
It helps develop coaching skills such as empathy and planning, along with skills in coaching, agile coaching, business coaching, employee coaching, and executive coaching.
How is the course structured?
It is a series of lessons progressing from understanding the purpose of coaching and setting goals, through identifying problem behaviors, to implementing, following up on, and refining the coaching process, with Test Your Knowledge checks and a conclusion.
What does the course cover about difficult employees?
It covers assessing employees who exhibit potentially obstructive behaviors, including what counts as a problem employee and types of undesirable behavior from performance to personality, even when employees do not think they need coaching.
Transcript
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Welcome to KnowledgeCity's course, "Coaching Employees in Difficult Situations." This course focuses on working with employees who find themselves in difficult situations, and how you can become a better coach and leader to guide them. You'll learn how to recognize potentially problematic traits in employees, use empathy, and numerous other coaching skills. (air whooshing) We will cover establishing the right coaching mindset, assessing difficult employees, the approaches that you can use for resolution, meeting the various challenges of coaching, and how you can turn difficulties into strength. Let's get started.
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