Enjoying the preview?
This is the free first lesson. Get full access — request a demo or sign in.
Building Rapport
Learn how to build rapport through different communication methodsPreview the first lesson free — get full access to all 11 lessons.
Beginner Provider : Thena Franssen 5 chapters · 11 Lessons · 29m in Arabic, German, English, Spanish, French, Portuguese, Chinese
Course Description
Building rapport with your colleagues is one of the most helpful things you can do to foster communication in your workplace, and benefit your career overall. This course on "Building Rapport" will explain what rapport is and the benefits of building rapport to a healthy workplace. You'll gain insight on how to use self-reflection and observation to see opportunity for relationship-building around you. You’ll also learn about building rapport in written contexts and in presentations. The techniques you learn here will go a long way to strengthening your relationships and your overall work environment.
Have you ever felt "in sync" with a colleague, and that you were able to accomplish a lot because you had a great work relationship? You have a good rapport — but rapport is more than just one-on-one conversation that happens naturally. This course will teach you the importance of rapport-building, and that rapport is a skill you can practice and grow. Knowing how to effectively build rapport will help you in job interviews, with customers, around the workplace, and during presentations. You'll also learn how to analyze group dynamics so you can identify opportunities to build rapport with your colleagues. Learning how to build relationships at work will seem less daunting after you learn the tips and techniques in this rapport-building training course.
What You'll Learn
- Define what rapport is and explain why building it is important to a healthy workplace
- Use self-reflection and observation to recognize rapport-building opportunities around you
- Apply techniques to build rapport during a first meeting and make strong first impressions
- Build rapport in group settings by analyzing group dynamics
- Build rapport during presentations and in written communication such as memos and emails
- Build rapport with customers to strengthen work relationships
Key Takeaways
- Building rapport with colleagues fosters workplace communication and can benefit your career overall.
- Rapport is more than naturally occurring one-on-one conversation; it is a skill you can practice and grow.
- Self-reflection and observation help you identify opportunities for relationship-building in your environment.
- Knowing how to build rapport helps in job interviews, with customers, around the workplace, and during presentations.
- Rapport can be built in written contexts such as professional memos and emails, not just in person.
Frequently Asked Questions
What is this Building Rapport course about?
The course explains what rapport is and the benefits of building rapport to a healthy workplace. It covers using self-reflection and observation to spot relationship-building opportunities, and building rapport in first meetings, group settings, presentations, written communication, and with customers.
Is rapport something you can actually learn and improve?
Yes. The course teaches that rapport is more than one-on-one conversation that happens naturally; it is a skill you can practice and grow using the tips and techniques covered.
Where will the skills from this course be useful?
Knowing how to effectively build rapport will help you in job interviews, with customers, around the workplace, and during presentations.
Does the course cover building rapport in writing?
Yes. It teaches how to build rapport in written communication, including professional memos and emails.
What topics are included in the lessons?
Lessons include an Introduction, Defining Rapport and Why it is Important, The Art of Self-Reflection, First Impressions and Rapport, Group Settings, Presentations, Professional Memos and Emails, knowledge tests, and a Conclusion.
