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How to Exceed Customer Expectations During the Coronavirus Pandemic

If it’s been hard for you to keep your business afloat while also maintaining stellar customer service, you’re not alone. The disruptions that businesses have felt…

The Benefits of Strategic Agility and Systematic Innovation

Have you ever felt like your organization’s products, services and ideas tend to be just one step behind the market? In today’s business world, companies need…

Five Easy Ways to Improve Customer Service

In today’s competitive business world, customer service can be a competitive advantage for your business. If you are able to provide excellent customer service, you can…

How to Identify Customer Types and Resolve Complaints

For those of us working with clients and customers regularly, it only takes a few words to make our skin crawl: “I’d like to speak to…

The Essential Art of Building Rapport

Building rapport helps to create and develop avenues of mutual trust, friendship and affinity with other individuals. Therefore, rapport is an essential skill to hone. However,…

Customer Segmentation Employee Training Tips

As a consumer, you may have been targeted by online ads, direct emails, social media and other forms of marketing. As a marketing professional, you know…

4 Keys to Successful Branding

Sixty-four percent of customers say they choose brands based on shared values. If you think of a few of the brands you know and love, this…

How to Deal with Customer Complaints in 7 Easy Steps

Handling customer complaints can be a drag. But there’s good news. More than half of the time, those customers will do business with you again if…

How to Improve Customer Relations

While customer relations are at the core of any business, it’s a responsibility often left to the most inexperienced members of a team. It will make…

5 Tips for Dealing with Customer Complaints

We’ve all heard, “The customer is always right.” No matter the situation, more companies are placing emphasis on customer service and handling customer complaints.  According to…