Course Description
Effective communication is the foundation of every successful professional interaction. In this course on Tools and Techniques for Enhanced Communication, we’ll explore practical strategies and tools to help you share your ideas clearly, connect with others, and work well as a team.
You’ll explore modern communication platforms, like email and video conferencing, and learn how to use them effectively while avoiding challenges like tech overload. Discover how verbal and nonverbal cues, including tone, body language, and expressions, shape your message. Learn to create clear, persuasive messages that use structure and storytelling to engage your audience and inspire action.
This course also covers essential negotiation and conflict resolution techniques. These techniques will help you focus on shared goals and active listening, and you’ll gain the skills needed to handle disagreements and find solutions that work for everyone.
By the end of the course, you’ll feel confident using communication tools, crafting impactful messages, and managing complex interactions. These skills will help you build stronger connections, encourage teamwork, and achieve great results in your workplace.
What You'll Learn
- Identify and utilize modern workplace communication tools, including email and video conferencing, while avoiding tech overload
- Understand how verbal and nonverbal cues such as tone, body language, and expressions shape your message
- Craft clear and persuasive messages tailored to your audience using structure
- Apply storytelling techniques to engage your audience and inspire action
- Use negotiation and conflict resolution skills to address disagreements collaboratively
Key Takeaways
- Effective communication is the foundation of every successful professional interaction.
- Modern communication platforms like email and video conferencing can be used effectively while avoiding challenges such as tech overload.
- Verbal and nonverbal cues, including tone, body language, and expressions, shape the meaning of a message.
- Clear, persuasive messages use structure and storytelling to engage an audience and inspire action.
- Negotiation and conflict resolution techniques focus on shared goals and active listening to find solutions that work for everyone.
Frequently Asked Questions
What will I learn in this course?
You'll learn to use modern workplace communication tools, apply verbal and nonverbal cues, craft clear and persuasive messages, use storytelling to engage your audience, and apply negotiation and conflict resolution techniques.
What communication tools does the course cover?
The course covers modern communication platforms such as email and video conferencing, and how to use them effectively while avoiding challenges like tech overload.
Does this course address handling disagreements?
Yes. It covers negotiation and conflict resolution techniques that focus on shared goals and active listening to help you handle disagreements and find solutions that work for everyone.
What skills will I gain from this course?
You'll gain skills in negotiation, non-verbal communication, verbal communication, communication software, and conflict resolution.
What topics are included in the lessons?
Lessons include leveraging technology for communication success, the power of verbal and non-verbal communication, crafting clear and persuasive messages, the art of storytelling in communication, and negotiation and conflict resolution techniques.
Professional Certifications and Continuing Education Units (CEUs)
Professional Development Units (PDUs): 0.5
KnowledgeCity has been reviewed and approved by the PMI® Authorized Training Partner Program. Users can maintain your PMI credentials by earning PDUs from KnowledgeCity qualified courses in Project Management, Business Management, Leadership and many others.
Professional Development Credits (PDCs): 0.5
KnowledgeCity is approved by SHRM as a Recertification General Provider to offer SHRM-CP or SHRM-SCP professional development credits (PDCs). By taking the courses approved by SHRM, KnowledgeCity can award SHRM Professional Development Credits (PDCs) for HR knowledge and competency programs related to the SHRM Body of Applied Skills and Knowledge™ (the SHRM BASK™).
