Cultural differences exist all around us. Your workplace is likely diverse in ways that are both subtle and obvious. Being aware of who coworkers are as people and the unique characteristics they bring to your team will help you interact with them effectively. Knowing what type of culture team members come from—such as a high or low-power one—can help guide how you interact in meetings and on projects. This can also help reduce team conflict, which is possible when various personalities and behaviors interact. It is important to understand how cultural norms could potentially cause conflict and how to resolve it effectively. It is also crucial to know how people in “I” and “we” cultures are used to functioning, how they feel appreciated, and how they prefer to be acknowledged.
In these lessons on Managing Inclusive Conversations, you will learn how to manage cross-cultural meetings and projects effectively. You will learn what can cause cross-cultural conflicts, how to resolve them, and how to prevent them. You will also learn the importance of considering how best to reward people from different cultures.
Learning Objectives:
- Identify how to use inclusive communication in meetings
- Demonstrate how to be inclusive during cross-cultural projects
- Learn how to resolve cross-cultural conflict
- Discuss the differences in “I” versus “we” cultures
Skills you’ll gain
Discussion FacilitationDiversity AwarenessIntercultural CommunicationCross-Cultural StudiesCultural ExchangeDiversity ManagementWhat You'll Learn
- Use inclusive communication when managing cross-cultural meetings
- Apply inclusive practices while managing projects across cultures
- Resolve and prevent cross-cultural conflicts effectively
- Distinguish how achievement and appreciation differ in "I" versus "we" cultures
- Reward and acknowledge team members from different cultures appropriately
- Recognize how cultural norms, such as high- or low-power cultures, can shape workplace interactions
Key Takeaways
- Workplaces are diverse in both subtle and obvious ways, and being aware of coworkers' unique characteristics helps you interact with them effectively.
- Knowing whether team members come from a high- or low-power culture can guide how you interact in meetings and on projects.
- Cultural norms can potentially cause team conflict, so it is important to understand how to resolve and prevent it.
- People in "I" and "we" cultures function, feel appreciated, and prefer to be acknowledged in different ways.
- Considering how best to reward people from different cultures is an important part of managing inclusively.
Frequently Asked Questions
What will I learn in this course?
You will learn how to manage cross-cultural meetings and projects effectively, what can cause cross-cultural conflicts, how to resolve and prevent them, and the importance of considering how best to reward people from different cultures.
Who is this course for?
It is designed for people working in diverse workplaces who interact with coworkers from different cultures and want to manage inclusive conversations, meetings, and projects effectively.
What topics or lessons does the course cover?
The course includes lessons on managing meetings, managing projects across cultures, managing conflicts, and achievement in "I" versus "we" cultures, along with an introduction and a Test Your Knowledge section.
What skills will I gain?
You will build skills in discussion facilitation, diversity awareness, intercultural communication, cross-cultural studies, cultural exchange, and diversity management.
How does the course address cross-cultural conflict?
It explains how cultural norms could potentially cause conflict and teaches how to resolve it effectively and how to prevent it.
Transcript
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How can you make inclusive conversations the norm at work? Like any other group task, undergoing workplace projects with a culturally diverse team requires respect and self awareness. Modeling these ideals is the first step toward the goal of a culturally inclusive work environment. By implementing crosscultural work practices, you will open your team up to new possibilities, avoid miscommunications and increase efficiency. Considering new perspectives and broadening your worldview is at the heart of inclusive workplace practices. This course on managing inclusive conversations will help you understand others communication styles during group and oneonone meetings, stay mindful about cross cultural practices while working in groups and manage conflicts and celebrate achievements in a crosscultural environment. Crosscultural competence makes all the difference in team communication and collaboration. Learn how to apply this skill in managing inclusive conversations.
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