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Delivering Employee Performance Reviews
Learn to deliver a performance review interviewPreview the first lesson free — get full access to all 6 lessons.
Intermediate Provider : Laura Portolese 6 Lessons · 16m in Arabic, German, English, Spanish, French, Portuguese, Chinese
Course Description
The final, crucial component of the performance review process is the performance review interview. This takes place after you’ve written the evaluation and you’re ready to discuss it with the employee. There are many methods you can use to do this interview, such as virtual or in-person. No matter the method chosen for the interview, it’s important that the employee benefits from this interview. Preparation is the key to a productive performance review interview.
These lessons on Delivering Employee Performance Reviews will address some of the things you may want to do to prepare for the interview. We’ll also address the ‘tell and sell’ and problem-solving approaches. Depending on the employee and situation, one method over another may be more appropriate.
To maximize the interview’s effectiveness, you can set the proper tone with body language. But in some situations, despite the best preparation, an employee may experience disappointment or even anger during the interview. After you review these lessons, you’ll know how to handle these uncomfortable situations. You’ll also learn about performance improvement plans and proper follow-up after the interview has been conducted.
What You'll Learn
- Prepare effectively for the performance review interview
- Apply best practices for conducting the performance review interview process
- Compare the 'tell and sell' and problem-solving interview approaches and choose the appropriate one
- Set the proper tone for the interview using body language
- Handle difficult situations when an employee experiences disappointment or anger
- Manage performance improvement plans and proper follow-up after the interview
Key Takeaways
- The performance review interview is the final, crucial component of the performance review process, taking place after the evaluation is written.
- The interview can be conducted using different methods, such as virtual or in-person, and the employee should benefit from it regardless of method.
- Preparation is the key to a productive performance review interview.
- The 'tell and sell' and problem-solving approaches are two interview methods, and one may be more appropriate than another depending on the employee and situation.
- Despite the best preparation, an employee may experience disappointment or anger during the interview, and the course covers handling these situations along with performance improvement plans and follow-up.
Frequently Asked Questions
What does this course cover?
It covers the performance review interview, including preparing for the interview, the 'tell and sell' and problem-solving approaches, setting the proper tone with body language, handling difficult situations, performance improvement plans, and proper follow-up after the interview.
What interview approaches will I learn about?
The course addresses the 'tell and sell' and problem-solving approaches, and explains how, depending on the employee and situation, one method may be more appropriate than another.
How does this course help with difficult interviews?
It explains how to handle uncomfortable situations where an employee may experience disappointment or even anger during the interview, and covers performance improvement plans.
What lessons are included?
The lessons are Introduction, Preparing for the Interview, Performance Review Interviews, Setting the Tone, Difficult Situations and Improvement Plans, and Test Your Knowledge.
When does the performance review interview take place?
It takes place after you've written the evaluation and you're ready to discuss it with the employee, as the final component of the performance review process.
Professional Certifications and Continuing Education Units (CEUs)
Society for Human Resource Management (SHRM®)
Professional Development Credits (PDCs): 0.5
KnowledgeCity is approved by SHRM as a Recertification General Provider to offer SHRM-CP or SHRM-SCP professional development credits (PDCs). By taking the courses approved by SHRM, KnowledgeCity can award SHRM Professional Development Credits (PDCs) for HR knowledge and competency programs related to the SHRM Body of Applied Skills and Knowledge™ (the SHRM BASK™).
