Course Description
Some people are born more empathetic than others, but that doesn’t mean people who aren’t naturally empathetic can’t learn how to be. Even naturally empathetic people can experience times when their ability to empathize is challenged. Empathy is a critical component of emotional intelligence, which can be used to influence others, manage your relationships, and achieve your goals. These skills will benefit you in your personal and professional life. So, how do you listen and respond with empathy? Where do you start?
In this course on Listening, Observing, and Communicating with Empathy, we’ll examine how to listen and respond with empathy. This includes topics like attentiveness, body language, and trust. We will also discuss emotional intelligence and how it can help you develop self-awareness, influence others, and achieve your goals. At the end of this course, you will better understand how to use empathy in your personal and professional life.
What You'll Learn
- Define empathetic listening and what it involves
- Assess your emotional intelligence
- Apply self-awareness to develop empathy
- Listen and respond with empathy using attentiveness, body language, and trust
- Distinguish empathetic responses from reactions
- Use empathy to influence others and achieve your goals in your personal and professional life
Key Takeaways
- People who are not naturally empathetic can learn how to be empathetic, and even naturally empathetic people can face times when their ability to empathize is challenged.
- Empathy is a critical component of emotional intelligence, which can be used to influence others, manage relationships, and achieve goals.
- Listening and responding with empathy involves attentiveness, body language, and trust.
- Emotional intelligence can help you develop self-awareness, influence others, and achieve your goals.
- Empathy skills benefit you in both your personal and professional life.
Frequently Asked Questions
Who is this course for?
This course is for anyone who wants to learn how to listen and respond with empathy, including people who are not naturally empathetic as well as naturally empathetic people whose ability to empathize is sometimes challenged.
What does this course cover?
The course examines how to listen and respond with empathy, including attentiveness, body language, and trust, and discusses emotional intelligence and how it can help you develop self-awareness, influence others, and achieve your goals.
What skills will I gain from this course?
You will learn to define empathetic listening, assess your emotional intelligence, and apply self-awareness, gaining a better understanding of how to use empathy in your personal and professional life.
What lessons are included in this course?
The course includes the lessons What Is Empathetic Listening?, Empathy and Emotional Intelligence, Empathetic Responses and Reactions, and Test Your Knowledge.
Professional Certifications and Continuing Education Units (CEUs)
Professional Development Units (PDUs): 0.25
KnowledgeCity has been reviewed and approved by the PMI® Authorized Training Partner Program. Users can maintain your PMI credentials by earning PDUs from KnowledgeCity qualified courses in Project Management, Business Management, Leadership and many others.
