Course Description
Effective cross-cultural communication has become more essential than ever in our increasingly diverse and virtual world. As we interact with more people around the globe, it may be difficult to navigate the meanings behind behaviors or communication styles, which can create misunderstanding and misalignment. So how do we interpret behaviors correctly? How do we know how to approach business partners from other cultures? How do we create cultural synergy and do away with the dissonance in our business partnerships?
In these lessons on Defining Cross-Cultural Communication, you will discover what culture is, how it affects our human interaction, and how underlying cultural values can influence behaviors as well as how you can interpret and respond to them. These lessons will help you gain insight into what defines our culture and perceptions, and how that translates into specific behaviors, from greetings to conversational patterns. You’ll understand how to interpret culture-specific behavior and the values that propel them to process and respond in cross-cultural communication situations.
What You'll Learn
- Define what culture is and how it shapes human interaction
- Identify the ways culture impacts and influences communication
- Differentiate between task-oriented and relationship-oriented cultures
- Navigate greeting protocols effectively across cultures
- Interpret culture-specific behaviors and the underlying values that drive them
- Recognize opportunities for cross-cultural communication in a diverse, virtual world
Key Takeaways
- Effective cross-cultural communication has become more essential in an increasingly diverse and virtual world.
- Underlying cultural values can influence behaviors, which learners can then interpret and respond to.
- Culture shapes our perceptions and translates into specific behaviors, from greetings to conversational patterns.
- Interpreting culture-specific behavior and the values behind it helps reduce misunderstanding and misalignment.
- The course distinguishes between task-oriented and relationship-oriented cultures.
Frequently Asked Questions
What will I learn in this course?
You will learn to define the meaning of culture, identify ways that culture impacts communication, differentiate between task and relationship-oriented cultures, and effectively navigate greeting protocols.
What topics does this course cover?
The lessons cover culture and human interaction, how culture influences communication, what cross-cultural communication is, and opportunities for cross-cultural communication, ending with a Test Your Knowledge section.
Why is cross-cultural communication important?
Effective cross-cultural communication has become more essential than ever in our increasingly diverse and virtual world, as interacting with people around the globe can create misunderstanding and misalignment when behaviors and communication styles are hard to interpret.
How will this course help me with business partnerships?
It helps you understand how to interpret behaviors correctly, approach business partners from other cultures, and create cultural synergy while reducing dissonance in business partnerships.
Professional Certifications and Continuing Education Units (CEUs)
Professional Development Units (PDUs): 0.25
KnowledgeCity has been reviewed and approved by the PMI® Authorized Training Partner Program. Users can maintain your PMI credentials by earning PDUs from KnowledgeCity qualified courses in Project Management, Business Management, Leadership and many others.
