Coaching and the Workplace

Name: Coaching and the Workplace
Author: Khin Hnin Soe

Learn to conduct coaching in the workplace.

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Course: On-Demand

(bright music) What does workplace coaching involve? In these lessons you'll learn about the importance of coaching in the workplace. General coaching approaches for employees. Common coaching challenges. And important coaching competencies. With coaching, companies can provide a one-on-one customized approach for each employee. Training tends to be a one-off event, but coaching is a continuous process where employees are engaged in a collaborative relationship with their coaches. Some companies have even included coaching as a management and leadership competency. As more businesses use coaching as part of their learning and development strategy, the demand for coaches grows. The companies also want to make sure their investment in the coaching program is worth their money. So they want coaches who can improve their employee's performances and behaviors. Workplace coaching focuses on skills, performance, and development. Skills coaching is aimed at improving an employee's specific skills. You can demonstrate the technique related to the specific skill you're coaching and allow the employee to either use it as they see fit, or customize it to suit their own purpose. Then, you can get them to reflect about how they've incorporated the technique to improve their skill and provide feedback regarding their actions. Say, you have an employee who needs to improve their time management skills because they're always missing or rushing to make deadlines which causes a fair amount of stress. As their coach, how can you help this employee out? For starters, you'll want to be mindful of their response to your coaching approach, considering they're feeling stressed. You can talk about the current situation. Ask questions such as what's your daily schedule like? How do you plan your time? Which tasks take up most of your time, and how can you shorten them? And what are your time-wasters, and how can you remove them? Then ask them to collect data on how they spend their time at work. The optimal route is for your employee to come up with their own method for collecting data. That way they won't feel like it's an additional burden within their already hectic schedule. You can also show them how to prioritize their tasks using task management techniques, like the Eisenhower Matrix. Using this matrix can help them decide how to order tasks with consideration for their importance and urgency. In addition, you can discuss how they can develop good time management habits, such as doing weekly task planning using the Eisenhower Matrix, by dividing them into four quadrants, do, schedule, delegate, and eliminate. Reflecting on time management at the end of the day, and allocating every new task to the relevant quadrant in the Eisenhower Matrix. Based on all those discussions, your employee can then develop an action plan on the steps they'll take to manage their time. At the next coaching session, after your employee has collected all the data, you can review it together with them. Your questions can focus on getting them to reflect on their own data like, which tasks take up most of your time? How did you use the Eisenhower Matrix for your task management? How did you decide on the criteria for urgent and important? What changes did you make to your daily time management, and what were the subsequent results? What challenges did you face when you used your action plan, and how do you plan to overcome challenges next time? What changes do you want to make to your action plan for the next round? And how do you think those changes will help with your time management? The focus is to get them to reflect on their own shortcomings and the improvements they've made, which is the real purpose of skills coaching.

Advanced Provider : Khin Hnin Soe 6 Lessons · 23m in Arabic, German, English, Spanish, French, Portuguese, Chinese

Course Description

This module discusses the importance of coaching in the workplace, general coaching approaches for employees, common coaching challenges, and important coaching competencies.

What You'll Learn

Learn the goals of coaching in the business environment
Discover how companies leverage coaching for the professional and leadership development of their employees
Discuss the challenges of coaching in a business environment
Understand the key competencies needed in a coach for performance and leadership coaching
Explore coaching's role in professional development and leadership formation

Key Takeaways

Coaching plays an important role in the workplace for developing employees.
Companies leverage coaching to support the professional and leadership development of their employees.
Coaching in a business environment comes with common challenges that this module discusses.
Effective coaches need key competencies for both performance coaching and leadership coaching.

Frequently Asked Questions

What does this course cover?

This module discusses the importance of coaching in the workplace, general coaching approaches for employees, common coaching challenges, and important coaching competencies.

What skills will I gain from this course?

The course covers skills including Coaching, Agile Coaching, Business Coaching, Employee Coaching, On-The-Job Training, and Workplace Relationships.

What topics are included in the lessons?

Lessons cover Coaching and Professional Development (Parts 1 and 2), Coaching and Leadership Formation, Coaching Challenges, and Coaching Competencies, followed by a Test Your Knowledge assessment.

Does this course address the difficulties of coaching at work?

Yes, the module discusses the challenges of coaching in a business environment, including a dedicated Coaching Challenges lesson.