Employees who are emotionally engaged at work tend to be more productive, more profitable, and less likely to leave your organization.
Employees who are emotionally engaged at work tend to be more productive, more profitable, and less likely to leave your organization. This course examines the concept of emotional engagement and how it can help strengthen your workplace culture. You will learn how to better consider employee needs and measure their engagement. Additionally, this course demonstrates the role of managers and leaders in fostering a culture that drives emotional engagement and discusses strategies that will help increase overall engagement among your employees. By the end of this course, you will understand the connection between emotional engagement and vital workplace elements such as motivation, goals, and customer service.
Learning Objectives
- Learn what emotional engagement is
- Understand how emotions drive engagement
- Identify the benefits of having emotionally engaged employees
- Assess your team’s emotional engagement
- Learn strategies to increase emotional engagement
Skills you’ll gain
Engagement SkillsEmployee EngagementEngagement EconomicsEngagement MarketingEngagement Skills TrainerJob EnrichmentWhat You'll Learn
- Define what emotional engagement is and how emotions drive engagement
- Identify the benefits of having emotionally engaged employees for productivity, profitability, and retention
- Assess your team's emotional engagement and measure employee engagement
- Apply strategies to increase overall emotional engagement among employees
- Recognize and push through resistance from gatekeepers, time, and money
- Build personal rapport and lasting relationships by asking the right questions and managing expectations
Key Takeaways
- Employees who are emotionally engaged at work tend to be more productive, more profitable, and less likely to leave the organization.
- Managers and leaders play a role in fostering a culture that drives emotional engagement.
- Emotional engagement connects to vital workplace elements such as motivation, goals, and customer service.
- Decisions are often made emotionally and then justified logically, making rapport and likeability important to engagement.
- Developing resilience and self-confidence helps push through resistance and create lasting relationships.
Frequently Asked Questions
What is this course about?
The course examines the concept of emotional engagement and how it can help strengthen your workplace culture, covering how to consider employee needs, measure engagement, and apply strategies to increase it.
Who fosters emotional engagement according to this course?
The course demonstrates the role of managers and leaders in fostering a culture that drives emotional engagement.
What will I understand by the end of the course?
By the end, you will understand the connection between emotional engagement and vital workplace elements such as motivation, goals, and customer service.
What topics do the lessons cover?
Lessons cover what emotional engagement is, how it helps your business, emotions and influence, engaging the correct audience, creating personal rapport, asking the right questions, managing expectations, recognizing and pushing through resistance, and developing resilience and self-confidence.
What skills does this course focus on?
It focuses on engagement skills, employee engagement, engagement economics, engagement marketing, and job enrichment.
Transcript
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Welcome to KnowledgeCity's course Emotional Engagement for Business Success. In this course, we'll discuss the concept of emotional engagement and how increasing employee engagement can improve your overall business operations. This course will demonstrate how emotionally engaged teams can improve productivity, reduce turnover, and elevate overall performance. By the end of this course, you'll understand why employees become engaged or disengaged, how to measure the current level of your organization's emotional engagement, and how to implement strategies to unlock the potential of emotional engagement throughout your workforce. Let's get started.
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