Course Description
Culture has a big influence on how we interpret information and can affect teams. A culturally competent team is better equipped to understand each other and work together as a cohesive group. Without this quality, there may be conflict or misunderstandings, leading to a decrease in engagement and productivity. Cultural competence is also important for the business as a whole when expanding into global markets and essential functions like negotiation. So how do you recruit for cultural competence? What can you do to foster a culturally competent business environment?
In this course, you will learn the impact of culture on teams and businesses. You will explore the various functions that can be improved with cultural competence and potential barriers. You will also learn about the qualities that enhance cultural competence, like perceptual acuity and flexibility. By the end of this course, you will have the knowledge to create a work environment founded on respect and understanding.
What You'll Learn
- Identify how cultural differences can affect teams and businesses
- Understand how cultural sensitivity contributes to a productive workplace
- Explore the business functions that can be improved with cultural competence and potential barriers
- Recognize the qualities that enhance cultural competence, such as perceptual acuity and flexibility
- Apply knowledge to create a work environment founded on respect and understanding
Key Takeaways
- Culture has a big influence on how we interpret information and can affect how teams work together.
- A culturally competent team is better equipped to understand each other and collaborate as a cohesive group, while a lack of it can lead to conflict, misunderstandings, and reduced engagement and productivity.
- Cultural competence is important for the business as a whole when expanding into global markets and for essential functions like negotiation.
- Qualities such as perceptual acuity and flexibility enhance cultural competence.
- Recruiting and fostering cultural competence helps build a work environment founded on respect and understanding.
Frequently Asked Questions
What will I learn in this course?
You will learn the impact of culture on teams and businesses, explore the various functions that can be improved with cultural competence along with potential barriers, and learn about the qualities that enhance cultural competence, such as perceptual acuity and flexibility.
Why is cultural competence important for a business?
A culturally competent team is better equipped to understand each other and work together cohesively. Without this quality, there may be conflict or misunderstandings that decrease engagement and productivity. Cultural competence is also important when expanding into global markets and for essential functions like negotiation.
What topics are covered in this course?
The course covers two lessons: How Culture Affects Teams and Business, and Qualities that Enhance Cultural Competence.
What will I be able to do by the end of this course?
By the end of this course, you will have the knowledge to create a work environment founded on respect and understanding.
Professional Certifications and Continuing Education Units (CEUs)
Professional Development Credits (PDCs): 0.25
KnowledgeCity is approved by SHRM as a Recertification General Provider to offer SHRM-CP or SHRM-SCP professional development credits (PDCs). By taking the courses approved by SHRM, KnowledgeCity can award SHRM Professional Development Credits (PDCs) for HR knowledge and competency programs related to the SHRM Body of Applied Skills and Knowledge™ (the SHRM BASK™).
