Course Description
Having successful relationships is key to the success of an organization because it involves its most valuable asset: its employees. In this “Human Relations in Business” training course, you’ll learn skills such as motivation, communication, leadership, teambuilding, understanding an organization’s climate, and building morale. In addition, you’ll review conflict resolution, the art of negotiation, and managing change. This course will teach you conflict resolution strategies and how to improve formal and informal group relationships in the workplace as well.
Learning how to manage human relations in the workplace is a crucial skill for all levels of employees at an organization. Taking the time to improve your communication skills, for example, can go a long way to improving formal and informal relationships in your organization. This course offers a clear definition of human relations and helps you review the types of human relations you'll encounter in the workplace. You’ll learn the behavior process behind motivation, building better teams, and morale-building. Finally, the course will review negotiations and how to manage conflict and change.
Learning objectives
- Understand human relations and the functions of management
- Discover the dynamics of formal vs informal group relationships
- Review conflict management and resolution steps
- Understand the steps to effective negotiation
- Discover ways to reduce fear and resistance to change
What You'll Learn
- Understand human relations and the functions of management
- Distinguish the dynamics of formal versus informal group relationships in the workplace
- Apply the behavior process and motivation process, including Maslow's Hierarchy of Needs
- Review conflict management and resolution steps
- Apply the steps to effective negotiation
- Reduce fear and resistance when managing change
Key Takeaways
- Successful relationships are key to organizational success because they involve an organization's most valuable asset, its employees.
- The course defines human relations and reviews the types of human relations encountered in the workplace.
- Improving communication skills can help improve both formal and informal relationships in an organization.
- The course covers motivation, building better teams, and morale-building through the behavior and motivation processes.
- Managing human relations in the workplace is a crucial skill for employees at all levels of an organization.
Frequently Asked Questions
Who is this course for?
It is for employees at all levels of an organization, since learning to manage human relations in the workplace is described as a crucial skill for all levels of employees.
What topics does this course cover?
It covers human relations skills such as motivation, communication, leadership, team-building, understanding an organization's climate, and building morale, along with conflict resolution, the art of negotiation, and managing change.
What skills will I gain from this course?
You'll build skills in relationship management, relationship building, business communication, employee relations, the human relations movement, and workplace relationships.
How does the course approach motivation?
It teaches the behavior process behind motivation and the motivation process, including Maslow's Hierarchy of Needs covering physiological, safety-security, social, esteem, self-actualization, and society needs.
Does the course address change in the workplace?
Yes, it reviews how to manage change and discover ways to reduce fear and resistance to change.
