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Administrative Assistant
Don't stress! Learn to organize and prioritize effectively.Preview the first lesson free — get full access to all 33 lessons.
Essential Provider : Jean Franzblau 10 chapters · 33 Lessons · 3h 42m in Arabic, English
Course Description
Administrative assistants play a vital role in the day-to-day operations of your business. While you may find it overwhelming at times, there are things you can do to become a better assistant. This online employee training course details techniques to help you prioritize your workload. Not only will this help you balance your work, but it will also make you a more skilled and versatile assistant.
What You'll Learn
- Prioritize your workload using techniques to balance your work as an administrative assistant
- Apply organizational methods such as the ABC-123 Planning Technique and use of a calendar, planner, or scheduler
- Manage interruptions, procrastination, and frustration to work effectively in "The Zone"
- Organize your workspace using strategies like Feng Shui, the End-Of-Day Rule, and tips for keeping your desk organized
- Strengthen communication through nonverbal cues, listening skills, mirroring, and giving constructive feedback
- Navigate workplace relationships including office politics, performance reviews, and working with one or several bosses
Key Takeaways
- Administrative assistants play a vital role in the day-to-day operations of a business.
- The course details techniques to help assistants prioritize their workload and balance their work.
- Becoming more skilled and versatile is achievable through specific organizational and time-management techniques.
- The course covers communication skills including listening, nonverbal cues, personality styles, and constructive feedback.
- Topics extend to managing relationships with bosses, understanding office politics, and handling performance reviews.
Frequently Asked Questions
Who is this course for?
It is an online employee training course for administrative assistants who want to become better at their role and more skilled and versatile in supporting the day-to-day operations of a business.
What topics does this course cover?
The course covers workload prioritization, organizational techniques such as the ABC-123 Planning Technique and calendar/planner use, desk and workspace organization, communication skills including listening and nonverbal cues, personality and communication styles, giving constructive feedback, managing office politics, performance reviews, working with one or several bosses, and managing frustration, along with spelling and proofreading.
What skills will I gain from this course?
The course addresses skills including administrative functions, delegation, and administrative support, and is associated with on-the-job training and Administrative Assistant and Executive Assistant certification.
How is the course delivered?
It is an online employee training course organized into lessons covering topics from prioritization and organization through communication and workplace relationships.
