If it’s been hard for you to keep your business afloat while also maintaining stellar customer service, you’re not alone. The disruptions that businesses have felt as a...
In today's competitive business world, customer service can be a competitive advantage for your business. If you are able to provide excellent customer service, you can produce a...
For those of us working with clients and customers regularly, it only takes a few words to make our skin crawl: “I’d like to speak to management, please.”...
Overuse has pushed the term “employee engagement” into the realm buzzwords – a vast, empty expanse of concepts that are devoid of any real meaning. Consequently, business owners...