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How to Exceed Customer Expectations During the Coronavirus Pandemic

If it’s been hard for you to keep your business afloat while also maintaining stellar customer service, you’re not alone. The disruptions that businesses have felt…

Five Easy Ways to Improve Customer Service

In today’s competitive business world, customer service can be a competitive advantage for your business. If you are able to provide excellent customer service, you can…

How to Identify Customer Types and Resolve Complaints

For those of us working with clients and customers regularly, it only takes a few words to make our skin crawl: “I’d like to speak to…

Customer Segmentation Employee Training Tips

As a consumer, you may have been targeted by online ads, direct emails, social media and other forms of marketing. As a marketing professional, you know…

How to Deal with Customer Complaints in 7 Easy Steps

Handling customer complaints can be a drag. But there’s good news. More than half of the time, those customers will do business with you again if…

5 Tips for Dealing with Customer Complaints

We’ve all heard, “The customer is always right.” No matter the situation, more companies are placing emphasis on customer service and handling customer complaints.  According to…