Articles by tag: customer complaints

How to Exceed Customer Expectations During the Coronavirus Pandemic
If it’s been hard for you to keep your business afloat while also maintaining stellar customer service, you’re not alone. The disruptions that businesses have felt as a...
Five Easy Ways to Improve Customer Service
In today's competitive business world, customer service can be a competitive advantage for your business. If you are able to provide excellent customer service, you can produce a...
How to Identify Customer Types and Resolve Complaints
For those of us working with clients and customers regularly, it only takes a few words to make our skin crawl: “I’d like to speak to management, please.”...
Customer Segmentation Employee Training Tips
As a consumer, you may have been targeted by online ads, direct emails, social media and other forms of marketing. As a marketing professional, you know that to...
How to Deal with Customer Complaints in 7 Easy Steps
Handling customer complaints can be a drag. But there’s good news. More than half of the time, those customers will do business with you again if you work...
5 Tips for Dealing with Customer Complaints
We've all heard, "The customer is always right." No matter the situation, more companies are placing emphasis on customer service and handling customer complaints.  According to “Understanding Customers”...