If it’s been hard for you to keep your business afloat while also maintaining stellar customer service, you’re not alone. The disruptions that businesses have felt as a...
In today's competitive business world, customer service can be a competitive advantage for your business. If you are able to provide excellent customer service, you can produce a...
For those of us working with clients and customers regularly, it only takes a few words to make our skin crawl: “I’d like to speak to management, please.”...
As a consumer, you may have been targeted by online ads, direct emails, social media and other forms of marketing. As a marketing professional, you know that to...
Handling customer complaints can be a drag. But there’s good news. More than half of the time, those customers will do business with you again if you work...
We've all heard, "The customer is always right." No matter the situation, more companies are placing emphasis on customer service and handling customer complaints. According to “Understanding Customers”...