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Restaurant Management: Managing People and Operations
Learn best practices of recruitment and employee performancePreview the first lesson free — get full access to all 6 lessons.
Intermediate Provider : Bonalyn Nelsen 6 Lessons · 15m in German, English, Spanish, French, Portuguese, Chinese
Course Description
You can’t run a restaurant alone. You’ll need a strong team of front and back-of-house employees who can work cooperatively in a fast-paced, pressure-filled environment. This course will guide you through the process of building your restaurants’ team, such as recruiting and hiring the right people, building their skills through training, and rewarding them to ensure high performance and retention. By following these principles, you can build a winning team that achieves business success.
In this Managing People and Operations course, you’ll learn how to both find and keep exceptional employees. Hiring can be difficult if you skip steps, and it can be even harder to keep strong employees on staff if you are unsure what the proper strategies are for retention. We’ll discuss the steps and strategies you need, as well as how to train and evaluate your employees once they’ve been hired.
What You'll Learn
- Recruit and select high-performing front and back-of-house employees
- Build employee skills through effective training practices
- Retain high-performing employees using proven strategies
- Evaluate staff performance through appraisals
- Build a cooperative restaurant team that supports business success
Key Takeaways
- Running a restaurant requires a strong team of front and back-of-house employees who work cooperatively in a fast-paced, pressure-filled environment.
- Building a winning team involves recruiting and hiring the right people, training them, and rewarding them to ensure high performance and retention.
- Skipping steps in hiring makes it difficult, and retaining strong employees is harder without proper retention strategies.
- The course covers training and evaluating employees once they have been hired.
Frequently Asked Questions
Who is this course for?
It is for people building and managing a restaurant team, covering recruiting, hiring, training, retaining, and evaluating front and back-of-house employees.
What will I learn in this course?
You will learn principles for recruiting and selecting high performers, the types of training needed to improve employee performance, and best practices for retaining high-performing employees.
What topics does the course cover?
The lessons cover an Introduction, Hiring Employees, Retaining Employees, Training Practices, Performance Appraisals, and a Test Your Knowledge section.
What skills does this course help build?
It builds skills in people management, hotel and restaurant management, operations management, restaurant management, restaurant operation, and staff management.
