Course Description
In this Post-Crisis Evaluation and Continuous Improvement course, you’ll learn how to turn a crisis into a learning opportunity. When the pressure fades, it’s time to review what happened, where things broke down, and how to fix them before something similar happens again.
You’ll learn how to conduct post-crisis assessments that incorporate feedback from your team, customers, and the public. You’ll also learn how to rebuild your company’s reputation through steady updates and honest communication that are accompanied by actions that restore trust. From short-term fixes to long-term recovery strategies, you’ll see what helps business relationships heal.
Finally, you’ll also discover how to update your crisis plan based on what you’ve learned by running simulations to practice your response. The course will train you to instill a culture of preparation within your company by sharing real stories and practical tools that will help you apply what you learn. By the end, you’ll know the best way to lead recovery and make your business stronger in the future.
What You'll Learn
- Conduct post-crisis assessments using internal and external feedback from your team, customers, and the public
- Identify communication and process gaps and address their root causes
- Rebuild public trust and reputation through transparency, steady updates, honest communication, and follow-up actions
- Update and organize your crisis response plan based on lessons learned
- Use simulations and training to build team readiness and a culture of preparation
Key Takeaways
- A crisis can be turned into a learning opportunity by reviewing what happened, where things broke down, and how to fix it before it recurs.
- Post-crisis assessments should incorporate feedback from your team, customers, and the public.
- Rebuilding reputation relies on steady updates and honest communication paired with actions that restore trust.
- Recovery spans both short-term fixes and long-term recovery strategies that help business relationships heal.
- Running simulations to practice your response helps update the crisis plan and instill a culture of preparation.
Frequently Asked Questions
What will I learn in this course?
You'll learn how to conduct post-crisis assessments using internal and external feedback, identify communication and process gaps and address root causes, rebuild public trust through transparency and follow-up actions, update and organize your crisis response plan, and use simulations and training to build team readiness.
How does this course help rebuild a company's reputation?
It teaches you to rebuild your company's reputation through steady updates and honest communication accompanied by actions that restore trust, covering both short-term fixes and long-term recovery strategies that help business relationships heal.
What topics or lessons does the course cover?
The course includes an Introduction, Conducting Post-Crisis Assessments, Rebuilding Reputation and Stakeholder Relationships, Post-Crisis Strategy: Learning & Continuous Improvement, and a Test Your Knowledge section.
What skills does this course build?
The course builds skills in Process Development, Reputation Management, and Threat Assessment.
How does the course help me prepare for future crises?
It shows you how to update your crisis plan based on what you've learned by running simulations to practice your response, and trains you to instill a culture of preparation within your company using real stories and practical tools.
Professional Certifications and Continuing Education Units (CEUs)
Professional Development Credits (PDCs): 0.5
KnowledgeCity is approved by SHRM as a Recertification General Provider to offer SHRM-CP or SHRM-SCP professional development credits (PDCs). By taking the courses approved by SHRM, KnowledgeCity can award SHRM Professional Development Credits (PDCs) for HR knowledge and competency programs related to the SHRM Body of Applied Skills and Knowledge™ (the SHRM BASK™).
