In this course, Customer Orientation - Level 2, you will learn how to keep existing customers, as well as understand the underlying requirements and…
In this course, Customer Orientation - Level 2, you will learn how to keep existing customers, as well as understand the underlying requirements and procedures. You will learn different levels of customer service and how to deal with different customers’ personalities. This course also gives an overview of the best ways to deal with influential personalities, and how to raise customer awareness of our products and banking services.
Skills you’ll gain
Customer DevelopmentCustomer EnablementCustomer Lifecycle ManagementCustomer MarketingCustomer Service TrainingKnow Your CustomerWhat You'll Learn
- Maintain existing bank customers by understanding the underlying requirements and procedures
- Identify customers' implicit needs and the different levels of customer service
- Raise customer awareness of the bank's products and banking services
- Deal with different customer personalities, including influential personalities
- Manage customer satisfaction and feedback
Key Takeaways
- The course focuses on keeping existing customers and understanding the underlying requirements and procedures for doing so.
- It covers different levels of customer service and how to identify customers' implicit needs.
- Learners are shown the best ways to deal with influential personalities and different customer personalities.
- The course explains how to raise customer awareness of the bank's products and banking services.
- It addresses how to manage customer satisfaction and feedback.
Frequently Asked Questions
What will I learn in Customer Orientation - Level 2?
You will learn how to keep existing customers and understand the underlying requirements and procedures, the different levels of customer service, how to deal with different customer personalities, the best ways to deal with influential personalities, and how to raise customer awareness of the bank's products and banking services.
Who is this course for?
This course is oriented toward people serving bank customers, as it covers maintaining existing bank customers and raising awareness of the bank's products and banking services.
Does this course cover handling different types of customers?
Yes. It teaches how to deal with different customers' personalities and gives an overview of the best ways to deal with influential personalities.
What topics are included in the lessons?
Lessons cover an introduction, maintaining existing bank customers, identifying implicit needs and service levels, raising awareness of banking services and products, dealing with different customer personalities, and managing customer satisfaction and feedback, with review questions throughout.
Transcript
The full transcript is available inside the lesson player once you start the course.
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