In this course, Customer Orientation - Level 1, you will learn customer relations.
In this course, Customer Orientation - Level 1, you will learn customer relations. We will discuss the difference between internal and external customers of Riyad bank and how to meet customers’ needs in general. You will also learn how to communicate with customers. At the end of this course, you will be able to effectively handle customer complaints and bring matters to a mutually successful resolution.
Skills you’ll gain
Greeting CustomersCustomer DevelopmentCustomer MarketingCustomer Relationship BuildingCustomer Service TrainingKnow Your CustomerWhat You'll Learn
- Distinguish between internal and external customers of Riyad bank
- Identify how to meet customers' needs in general
- Communicate effectively with customers
- Handle customer complaints and bring matters to a mutually successful resolution
- Receive and follow up on customer feedback
Key Takeaways
- The course covers customer relations, including the difference between internal and external customers of Riyad bank.
- It explains how to meet customers' needs and how to communicate with customers.
- Learners practice dealing with and solving customers' problems.
- The course addresses receiving and following up on customer feedback.
- On completion, learners can effectively handle customer complaints and reach a mutually successful resolution.
Frequently Asked Questions
What does the Customer Orientation - Level 1 course cover?
It covers customer relations, the difference between internal and external customers of Riyad bank, how to meet customers' needs, how to communicate with customers, and how to handle customer complaints toward a mutually successful resolution.
What will I be able to do after completing this course?
By the end of the course, you will be able to effectively handle customer complaints and bring matters to a mutually successful resolution.
What skills does this course help build?
The course supports skills including greeting customers, customer development, customer marketing, customer relationship building, customer service training, and know your customer.
What topics are included in the lessons?
Lessons include the concept of customer orientation, getting familiar and interacting with customers, dealing with customer needs, dealing with and solving customers' problems, and receiving and following up customers' feedback, with review questions throughout.
Transcript
The full transcript is available inside the lesson player once you start the course.
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