KnowledgeCity

Workplace Leadership and Culturally Sensitive Dialogue

Maintain an inclusive workplace by establishing a psychologically safe work environment
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Course: On-Demand
Intermediate  Provider Heidi Jenkins  7 Lessons ·  19m  in German, English, Spanish, French, Portuguese, Chinese Simplified 

Course Description

In this course, you’ll learn to highlight ongoing learning and cultivate respect which will help you solve issues and meet the demands of a changing cultural work environment. You’ll also recognize how to demonstrate inclusive leadership by examining recruitment, training, and performance evaluation. You’ll discover how to create safe spaces by developing trust and rapport and identifying points of discomfort to ensure all employees feel comfortable sharing and engaging in the workplace.

One of the most important aspects of a successful workplace is that everyone feels they can share their ideas and concerns. But in some instances, people may not feel comfortable speaking up for reasons that relate to their employee ranking or their identity. This feeling can come from a lack of emotional and psychological safety in the workplace culture. You’ll learn how to combat this by fostering an accepting and inclusive environment, so your organization can benefit from each person’s unique perspective.

We’ll also cover techniques that establish a foundation of authentic connections. People aren’t always going to agree with each other but exploring and acknowledging different viewpoints is important for cultivating respect for team members. You’ll recognize the dimensions of safe spaces and open dialogues in the workplace as a key to cultivating respect for individuals. You’ll also learn how to take an active role in leading an inclusive work environment.

An inclusive workplace means more than having a diverse workforce, but actively acknowledging, valuing, and supporting employees. If everyone in a diverse group can participate, an organization has the benefit of having more unique talents and more knowledge. Maintaining an inclusive workplace is a continual process that requires an openness to change and proactive attention to members’ perspectives and concerns.

What You'll Learn

  • Apply inclusive leadership across recruitment, training, and performance evaluation
  • Analyze methods to practice culturally sensitive dialogue in the workplace
  • Establish and maintain a psychologically and emotionally safe workplace
  • Create safe spaces by developing trust and rapport and identifying points of discomfort
  • Facilitate opportunities for open dialogue and acknowledge differing viewpoints
  • Cultivate a workplace foundation of respect and inclusion through ongoing learning

Key Takeaways

  • An inclusive workplace means more than having a diverse workforce; it requires actively acknowledging, valuing, and supporting employees.
  • A lack of emotional and psychological safety can prevent people from speaking up, sometimes due to their employee ranking or identity.
  • Exploring and acknowledging different viewpoints is important for cultivating respect for team members, even when people disagree.
  • When everyone in a diverse group can participate, an organization benefits from more unique talents and more knowledge.
  • Maintaining an inclusive workplace is a continual process that requires openness to change and proactive attention to members' perspectives and concerns.

Frequently Asked Questions

What will I learn in this course?

You'll learn to apply inclusive leadership, analyze methods to practice culturally sensitive dialogue, cultivate a workplace foundation of respect and inclusion, and understand what a psychologically safe workplace is and how to establish and maintain it.

What topics does this course cover?

The course covers demonstrating inclusive leadership, ensuring psychological and emotional safety, identifying points of potential discomfort, facilitating opportunities for dialogue, and highlighting learning and cultivating respect.

How does the course address employees feeling comfortable speaking up?

It explains that people may not feel comfortable speaking up due to their employee ranking or identity, stemming from a lack of emotional and psychological safety, and teaches how to combat this by fostering an accepting and inclusive environment where each person's unique perspective benefits the organization.

What skills does this course help develop?

It helps develop adaptive leadership, leadership development, cultural competency, diversity training, and workplace diversity skills.

How is the course structured?

The course includes an Introduction, lessons on Demonstrating Inclusive Leadership, Ensuring Psychological and Emotional Safety, Identifying Points of Potential Discomfort, Facilitating Opportunities for Dialogue, and Highlighting Learning and Cultivating Respect, followed by a Test Your Knowledge section.

Professional Certifications and Continuing Education Units (CEUs)

Project Management Institute (PMI®)

Professional Development Units (PDUs): 0.5

Certification Program Categories:
Ways of WorkingPower SkillsBusiness Acumen

KnowledgeCity has been reviewed and approved by the PMI® Authorized Training Partner Program. Users can maintain your PMI credentials by earning PDUs from KnowledgeCity qualified courses in Project Management, Business Management, Leadership and many others.

Society for Human Resource Management (SHRM®)

Professional Development Credits (PDCs): 0.5

Certification Program Categories:
Leadership & NavigationBusiness AcumenConsultationGlobal MindsetEthical PracticeRelationship ManagementAnalytical AptitudeCommunicationDiversity, Equity & Inclusion

KnowledgeCity is approved by SHRM as a Recertification General Provider to offer SHRM-CP or SHRM-SCP professional development credits (PDCs). By taking the courses approved by SHRM, KnowledgeCity can award SHRM Professional Development Credits (PDCs) for HR knowledge and competency programs related to the SHRM Body of Applied Skills and Knowledge™ (the SHRM BASK™).