How to Make Emotional Engagement Work for You

Name: How to Make Emotional Engagement Work for You
Author: Timothy Rowe

This course demonstrates how to put your engagement plans into action. It discusses how and why emotional engagement works. It also presents key concepts, such…

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(bright music) In the following lessons, we'll explore how to put your engagement plans into action. We'll start by discussing how and why emotional engagement works. You'll also learn to promote strong interpersonal relationships and set and manage expectations. What differentiates job satisfaction from emotional engagement is that emotional engagement focuses on the individual experiences employees have at work and what influences these experiences. Instead of measuring how satisfied an employee is at work, emotional engagement seeks to understand how the employee feels about the complete work experience. According to Mark Sawyer, the CEO and co-founder of Bonfire, a workplace culture platform, any strategy for improving emotional engagement should focus on five emotions. One, trust, two, altruism. Three, excitement, four, belonging and five, achievement. Trust is essential to developing solid and meaningful relationships with others. When employees trust managers, they believe those managers have their best interests in mind. That allows for positive relationships with management to grow, which increases positive feelings about the organization. Trust can be strengthened by increasing transparency and accountability. Altruism is the willingness to help others based on a sense of duty rather than personal gain. Trust and altruism are often linked. When employees develop trust in their company and their managers, they're more likely to behave in ways that help the organization and those in it. Excitement can play a large role in emotional engagement. When employees are excited about their jobs, positive results follow, such as reduced absenteeism and turnover and increased productivity. Increasing employee excitement involves many strategies including ensuring that employees are in positions that match their experience and interests, mentoring, and coaching employees and ensuring that they have what they need to excel. Belonging is a basic human emotional need. Providing employees with the opportunity to interact with others that they trust, can lead to meaningful relationships with others in the organization. Employees that have a good rapport with their coworkers are more likely to have positive emotions about their organization. Achievement contributes to emotional fulfillment especially in the workplace. Employees need to feel that their work matters and is respected. When employees are recognized for their hard work and achievements, they are more likely to be emotionally engaged. By focusing efforts on these five emotions, companies can create an emotionally engaged environment for their employees to thrive.

Beginner Provider : Timothy Rowe 6 Lessons · 21m in Arabic, German, English, Spanish, French, Portuguese, Chinese

Course Description

This course demonstrates how to put your engagement plans into action. It discusses how and why emotional engagement works. It also presents key concepts, such as logical justification and building emotional rapport. Finally, it shows how to promote strong interpersonal relationships while setting and managing expectations.

What You'll Learn

Identify the benefits of having emotionally engaged employees
Assess your team's emotional engagement
Apply logical justification and build emotional rapport to drive engagement
Create personal rapport by asking the right questions
Make yourself likeable and relatable to strengthen interpersonal relationships
Set and manage expectations effectively

Key Takeaways

The course demonstrates how to put your engagement plans into action.
It explains how and why emotional engagement works.
It presents key concepts such as logical justification and building emotional rapport.
It shows how to promote strong interpersonal relationships while setting and managing expectations.

Frequently Asked Questions

What does this course cover?

It covers how to put engagement plans into action, how and why emotional engagement works, key concepts such as logical justification and building emotional rapport, and how to promote strong interpersonal relationships while setting and managing expectations.

What will I be able to do after completing this course?

You will be able to identify the benefits of having emotionally engaged employees and assess your team's emotional engagement.

What topics are taught in the lessons?

Lessons include How Does Emotional Engagement Work?, Emotional Decisions and Logical Justifications, Creating Personal Rapport, Ask the Right Questions, Make Yourself Likeable and Relatable, and Setting and Managing Expectations.

Who is this course for?

It is suited to those who want to assess their team's emotional engagement and put engagement plans into action to promote strong interpersonal relationships.