Case Studies: Using Your Emotional Intelligence for Success

Name: Case Studies: Using Your Emotional Intelligence for Success
Author: Don Phin

Learn from case studies how to use emotional intelligence to your advantage.

Preview the first lesson free — get full access to all 3 lessons.

Course: On-Demand

(upbeat music) What does emotional intelligence, or lack of emotional intelligence affect your performance in the workplace? Let's explore a few case studies that demonstrate how emotional intelligence can impact success. To survive in a time of crisis, you can narrow your checklist to two words, responsibility, and grace. From a logical standpoint, all you need to ask yourself is, what do I need to do to be responsible in this situation? It may be gathering data, having a conversation, or setting realistic expectations. The graceful half of the equation, is how we manage relationships in challenging times. How do our emotions influence the way we behave towards others and ourselves? We can have all the intellectual firepower in the world but a lack of social awareness and empathy, will produce negative results. Depending on what book, academic paper, or a program you're looking at, you'll get a different definition of emotional intelligence. But at its core, emotional intelligence, which is also known as emotional quotient or EQ, is the ability to observe, feel, control and use your emotions. Emotional intelligence is composed of four important core abilities. Self-awareness, your ability to recognize your own emotions strengths, and weaknesses. Self-management, your ability to control your impulsive responses, and manage your emotions and reactions. Social awareness, your ability to empathize with others, understand their thoughts, feelings, and needs. And to recognize the power dynamics within a group. And a relationship management, your ability to communicate effectively, manage conflicts and work in a team environment. When experiencing stress, people with low emotional intelligence will immediately gravitate towards a victim mentality and become stuck there because they lack adaptability. People with high emotional intelligence, can acknowledge their situations without wallowing in it. These people have a chance to move forward in times of uncertainty, because they're flexible and can adapt to change. In times of crisis, our self-awareness is the first thing to go. As feelings of fear, anxiety, depression, and frustration built, a coping mechanism, such as emotional intelligence is a survival skill you can learn and use to manage your emotions in relationships. Learning and mastering the core abilities of emotional intelligence, will increase your ability to manage your emotions, adapt to change, and work well with others in times of crisis. These skills will not only help you survive, but will ensure that you will succeed where others fail.

Beginner Provider : Don Phin 3 Lessons · 7m in Arabic, German, English, Spanish, French, Portuguese, Chinese

Course Description

These lessons explore several case studies that demonstrate how emotional intelligence can impact success and affect your performance in the workplace. We will cover the four core competencies of emotional intelligence. We will also discuss why grace and responsibility are personal qualities that can help you manage a crisis.

What You'll Learn

Adjust your mindset to boost your emotional intelligence
Apply high emotional intelligence to help solve problems
Identify the four core competencies of emotional intelligence
Examine real case studies showing how emotional intelligence affects workplace performance and success
Recognize how grace and responsibility help you manage a crisis

Key Takeaways

Emotional intelligence can impact success and affect your performance in the workplace.
Emotional intelligence is built on four core competencies.
Adjusting your mindset can boost your emotional intelligence.
Grace and responsibility are personal qualities that can help you manage a crisis.
Case studies illustrate both low EQ as a barrier to success and high EQ as an asset.

Frequently Asked Questions

What does this course cover?

It explores several case studies that demonstrate how emotional intelligence can impact success and affect your performance in the workplace, covering the four core competencies of emotional intelligence and why grace and responsibility help you manage a crisis.

What will I learn about emotional intelligence?

You will see how adjusting your mindset can boost your emotional intelligence, employ high emotional intelligence to help solve problems, and understand the four core competencies of emotional intelligence.

Does the course use real examples?

Yes. It includes case studies such as Gabriel, illustrating low EQ as a barrier to success, and Whitney, showing how high EQ saves the day.

Why is emotional intelligence important?

The course explains why emotional intelligence is crucial to survival and success and how it can affect your performance in the workplace.

Professional Certifications and Continuing Education Units (CEUs)

Project Management Institute (PMI®)

Professional Development Units (PDUs): 0.25

Certification Program Categories:

Ways of WorkingPower SkillsBusiness Acumen

KnowledgeCity has been reviewed and approved by the PMI® Authorized Training Partner Program. Users can maintain your PMI credentials by earning PDUs from KnowledgeCity qualified courses in Project Management, Business Management, Leadership and many others.