Course Description
Differences in cultural values can impact your ability to communicate effectively. Everyone has different communication styles, each with its own downfall. This can lead to misunderstandings and conflict among team members. Cultural differences also impact things like willingness to take risks. Training can help set a foundation of ground rules that allow for mutual understanding in effective communication. There are also steps managers can take to facilitate effective communication. So how can you establish rules of engagement for teams?
In this course, you will learn how to optimize cross-cultural communication by establishing rules of engagement and promoting understanding among employees of different cultural values. You will also learn how to lay the foundation for mutual understanding and effective communication among teams in your workplace. By the end of this course, you will have the knowledge to improve communication and reduce conflict in the workplace.
What You'll Learn
- Identify the difference between risk-taking and cautionary cultural values
- Optimize cross-cultural communication among employees of different cultural values
- Establish rules of engagement for teams in your workplace
- Lay the foundation for mutual understanding and effective communication among teams
- Promote understanding to improve communication and reduce conflict in the workplace
Key Takeaways
- Differences in cultural values can impact your ability to communicate effectively.
- Differing communication styles, each with its own downfall, can lead to misunderstandings and conflict among team members.
- Cultural differences also affect factors such as willingness to take risks.
- Training can set a foundation of ground rules that allow for mutual understanding in effective communication.
- Managers can take steps to facilitate effective communication, including establishing rules of engagement.
Frequently Asked Questions
What will I learn in this course?
You will learn how to optimize cross-cultural communication by establishing rules of engagement and promoting understanding among employees of different cultural values, and how to lay the foundation for mutual understanding and effective communication among teams in your workplace.
How can this course help my workplace?
By the end of the course, you will have the knowledge to improve communication and reduce conflict in the workplace.
What topics does the course cover?
The course covers Focus and Impact: Risk versus Caution Values Orientation, Cross-Cultural Communication, and Establishing Rules of Engagement.
Who is this course suited for?
It is suited for managers and team members who want to facilitate effective communication, since managers can take steps to facilitate effective communication and establish rules of engagement for teams.
Professional Certifications and Continuing Education Units (CEUs)
Professional Development Credits (PDCs): 0.25
KnowledgeCity is approved by SHRM as a Recertification General Provider to offer SHRM-CP or SHRM-SCP professional development credits (PDCs). By taking the courses approved by SHRM, KnowledgeCity can award SHRM Professional Development Credits (PDCs) for HR knowledge and competency programs related to the SHRM Body of Applied Skills and Knowledge™ (the SHRM BASK™).
