Let’s face it – we are all facing challenges as COVID-19 changes everything about how we live and work. These unprecedented times should encourage us to work together to find new, innovative ways to...
There are many complications thrown at us due to COVID-19. Although stressful, we are in this challenge together, and we are pooling resources and sharing tips so that everyone can make it through this...
In today’s competitive business world, customer service can be a competitive advantage for your business. If you are able to provide excellent customer service, you can produce a steady stream of repeat business and...
Building rapport helps to create and develop avenues of mutual trust, friendship and affinity with other individuals. Therefore, rapport is an essential skill to hone. However, most people do not get much instruction or...
Without considering the harm unconscious bias is causing your organization, you will never know if you risk falling behind in rapidly diversifying workplaces. Recent research shows that companies who are less focused on diversity consistently experience problems with innovation...
In November 2018, 3,230,063 health care records were exposed, stolen or disclosed without permission, according to the HIPAA Journal. Despite efforts to protect medical records and make sure employees understand what can and cannot...
Diversity is a buzzword that seems to be everywhere these days. But, do we really understand what it means in the workplace? Everyone says they want a diverse work environment, and companies understand diversity...
In 1963, President John F. Kennedy stated his case for making the Civil Rights Act, including Title VI, a reality. “Simple justice requires that public funds, to which all taxpayers of all races, (colors,...
Protecting our privacy is becoming more difficult every day. For you, as a student, parent, or staff member, FERPA exists to give you guidelines to know what your rights are and how to keep...
According to the U.S. Centers for Disease Control and Prevention (CDC), one in four U.S. adults has a documented disability. Consequently, alienating that population not only takes a massive toll on potential customers and...
