Business
How to Identify Customer Types and Resolve Complaints
For those of us working with clients and customers regularly, it only takes a few words to make our skin crawl: “I’d like to speak to...
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Business
The Essential Art of Building Rapport
Building rapport helps to create and develop avenues of mutual trust, friendship and affinity with other individuals. Therefore, rapport is an essential skill to hone. However,...
Business
New Year, New Skills—Employee Training in 2020
Picture the following scenario: it’s early on a Friday morning and you usher your work team into the conference room for their quarterly group training activity....
Business
Your Employees Want You to Show Your Appreciation for Them
As the holiday season approaches, you may begin to reflect on everything that you are grateful for, from your pets to your local grocery store adding...
Business
How Executive Presence Improves Your Workplace Productivity
Does your presence in the workplace stimulate motivation in your organization? Does the way you present yourself improve your interactions and achieve company goals? When you...
Business
HIPAA Training and Data Breaches: Are You Protected?
In November 2018, 3,230,063 health care records were exposed, stolen or disclosed without permission, according to the HIPAA Journal. Despite efforts to protect medical records and...
Business
10 Workplace Safety Training Tips
Have you ever walked into work and noticed something that might cause an accident? Maybe it’s an icy sidewalk or a spill on the floor. The...
Business
New Requirements for California Sexual Harassment Training
Sexual harassment and assault headline in the news every day. The Me Too movement fueled organizations to address and train employees to understand what sexual harassment...
Business
Customer Segmentation Employee Training Tips
As a consumer, you may have been targeted by online ads, direct emails, social media and other forms of marketing. As a marketing professional, you know...
Business
Top 4 Problems with Diversity Training and How to Fix Them
Diversity is a buzzword that seems to be everywhere these days. But, do we really understand what it means in the workplace? Everyone says they want...
Business
Top 5 Tips for Strategic Execution Training
Let’s face it – everybody needs a strategy in order to achieve anything worthwhile. Whether you are planning a wedding or find yourself in charge of...