Communication isn't just about words, but about knowing how to connect with another individual, and knowing how to express yourself as well.
Communication isn't just about words, but about knowing how to connect with another individual, and knowing how to express yourself as well. This "Interpersonal Communication" course will take you through a comprehensive look at methods of communication, how miscommunication and misperceptions arise, and how to recognize different types of interpersonal communication. You'll also learn the basics of good communication, like how to use "I" statements and the importance of eye contact. Filled with self-reflection exercises and real life stories, this course will train you to think deeper about the functions of interpersonal communication, and help you be a better conversationalist, negotiator, and leader.
Are you finding that your message doesn't often come across, and you're looking to strengthen your communication skills? Do you want to get better at handling angry customers? Or do you need tips on better negotiation strategies? These types of interpersonal communication, and others, are covered in this course. It will take you through the transmission model of communication, how to hedge judgements when interacting, ways to be assertive, and how to build trust through communication. You'll also learn tools for better listening and nonverbal communication, as well as building your credibility in order to build your interpersonal relationships. Above all, you'll gain a better understanding of your own unique communication style and strengths to apply to your leadership role, or in everyday life.
Learning Objectives:
- Learn the elements of interpersonal communication
- Learn how to improve interpersonal communication
- Comprehend why interpersonal communication is important
- Understand the various components of effective communication
- Learn how to build credibility through communication
- Find out how to become more assertive in your communication
- Discover where misunderstandings and judgements occur in the communication process
- Learn how to give and receive feedback
- Learn how to deal with anger
- Discover ways to delegate
- Gain tactics and techniques for negotiating
Skills you’ll gain
Intercultural CommunicationInterpersonal CommunicationsCommunications TrainingHuman CommunicationOnline CommunicationInterpersonal PsychotherapyWhat You'll Learn
- Identify the elements and various components of effective interpersonal communication
- Apply the transmission model of communication and recognize where misunderstandings and judgments arise
- Build credibility and trust through communication while avoiding credibility robbers
- Use assertiveness techniques, including the eight steps of assertiveness and how to say no
- Improve listening and nonverbal communication using words, tone, body language, mirroring, and matching
- Give and receive constructive feedback, deal with anger, delegate, and negotiate
Key Takeaways
- Interpersonal communication is about connecting with another individual and expressing yourself, not just words.
- Good communication basics include using "I" statements and maintaining eye contact.
- Credibility built through communication strengthens interpersonal relationships, while credibility robbers undermine them.
- Effective communication combines words, tone, and body language, supported by better listening and nonverbal skills.
- Understanding your own communication style and strengths helps you apply them to a leadership role or everyday life.
Frequently Asked Questions
Who is this course for?
It is for anyone who finds their message doesn't come across and wants to strengthen communication skills, get better at handling angry customers, or learn better negotiation strategies. The course helps you become a better conversationalist, negotiator, and leader.
What topics does the course cover?
It covers the transmission model of communication, how miscommunication and misperceptions arise, recognizing different types of interpersonal communication, using "I" statements, eye contact, hedging judgments, being assertive, building trust and credibility, listening tools, nonverbal communication, giving and receiving feedback, dealing with anger, delegation, and negotiation.
What skills will I gain from this course?
You will gain skills in intercultural communication, interpersonal communications, communications training, human communication, online communication, and interpersonal psychotherapy.
What format does the course use?
The course is filled with self-reflection exercises and real life stories, and includes exercises on understanding, assertiveness, listening, and personality types.
Transcript
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Hi, welcome to interpersonal communication. My name is Barbara Kazam, and in this course, we will be talking about the communication process, and we will understand ourselves and others, and how to communicate effectively. I have been a seminar leader for the past 10 years and have vast knowledge in all areas of communication. Now let's get started!
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