poor service

5 Tips for Dealing with Customer Complaints
5 Tips for Dealing with Customer Complaints

We’ve all heard, “The customer is always right.” No matter the situation, more companies are placing emphasis on customer service and handling customer complaints.  According to “Understanding Customers” by Ruby Newell-Legner, it takes 12 positive experiences to make up for one negative experience. How your company handles customer complaints is critical to your customer rating. …