Retaining today’s good employees requires businesses to foster an emotionally connected environment. While this may seem like a lot of effort, the payoff potential is enormous.
According to research on leadership and group dynamics from Wharton professor Adam Grant and two colleagues, extroverts make great leaders. But that’s not always true. The fact that most leaders are extroverts does not mean...
Most companies roll out the proverbial red carpet for their customers, making sure their buying experience is easy, comfortable and pleasant. That’s not always the case when it comes to their employees, however. Inflexibility,...
