customer experience

How to Exceed Customer Expectations During the Coronavirus Pandemic
How to Exceed Customer Expectations During the Coronavirus Pandemic

If it’s been hard for you to keep your business afloat while also maintaining stellar customer service, you’re not alone. The disruptions that businesses have felt as a result of COVID-19 are staggering. Now is not the time to let your customer service standards slip. Instead, take this time to enhance your customer service skills—reflect…

Five Easy Ways to Improve Customer Service
Five Easy Ways to Improve Customer Service

In today’s competitive business world, customer service can be a competitive advantage for your business. If you are able to provide excellent customer service, you can produce a steady stream of repeat business and referrals, leading to long-term longevity and success. What is Customer Service? Lexico defines customer service as “the assistance and advice provided by…

Employee Experience vs. Consumer Experience: What’s the Difference?
Employee Experience vs. Consumer Experience: What’s the Difference?

Most companies roll out the proverbial red carpet for their customers, making sure their buying experience is easy, comfortable and pleasant. That’s not always the case when it comes to their employees, however. Inflexibility, negative cultures, power plays and other unproductive behaviors can not only demotivate employees, but also result in poor treatment of customers….