We've all heard, "The customer is always right." No matter the situation, more companies are placing emphasis on customer service and handling customer complaints. According to “Understanding Customers”...
OWL Labs 2018 Global State of Remote Work report indicates that 56 percent of employers worldwide now offer either a completely remote work environment or a combination of remote...
When organizations face budget reviews or strategic shifts, training programs often come under scrutiny. As a leader, you want to know: Is our investment in employee...
Creative leadership isn’t about having the boldest ideas or dominating discussions. It’s about empowering others to think differently, solve problems with originality, and move ideas into...
What if one of your top performers constantly second-guesses their success? They deliver results and show up with confidence, but deep down, they question if they...
You might not see it on your balance sheet, but it’s there—missed deadlines, poor performance, rising turnover, and declining morale. These are signs of one of...
A product strategy isn’t just about what you build today—it’s about making sure your product continues to serve customers and grow over time. Many organizations struggle...
Most organizations treat diversity and inclusion (D&I) like a marketing campaign—big statements, a few hires to boost the numbers, and an annual training session no one...
Product management isn’t just about launching features—it’s about making decisions that drive business growth. The role has expanded beyond working with developers and designers. Today, product...
Most businesses don’t struggle with setting goals—they struggle with execution. In fact, according to the Harvard Business Review, 60% to 90% of strategic plans are never...
Sexual harassment prevention programs are designed to create safer workplaces, yet many fail to make a real impact. Policies are in place, training sessions are conducted,...
An unwelcome comment, an inappropriate touch, or an uncomfortable stare—these seemingly small actions can slowly turn a workplace into an environment of fear and distrust. For...
When organizations face budget reviews or strategic shifts, training programs often come under scrutiny. As a leader, you want to know: Is our investment in employee...
Creative leadership isn’t about having the boldest ideas or dominating discussions. It’s about empowering others to think differently, solve problems with originality, and move ideas into...
What if one of your top performers constantly second-guesses their success? They deliver results and show up with confidence, but deep down, they question if they...
A product strategy isn’t just about what you build today—it’s about making sure your product continues to serve customers and grow over time. Many organizations struggle...
Most organizations treat diversity and inclusion (D&I) like a marketing campaign—big statements, a few hires to boost the numbers, and an annual training session no one...
Product management isn’t just about launching features—it’s about making decisions that drive business growth. The role has expanded beyond working with developers and designers. Today, product...
Most businesses don’t struggle with setting goals—they struggle with execution. In fact, according to the Harvard Business Review, 60% to 90% of strategic plans are never...
Collaboration isn’t just about working together—it’s about creating an environment where people feel safe, valued, and motivated to contribute their best ideas. Yet, many organizations struggle...
Every organization faces challenges—whether it’s keeping employees engaged in training, choosing the right LMS, driving innovation, or making critical decisions with long-term impact. Yet, many problems...
We’ve already explored the challenges businesses face with training and debunked common LMS myths—so by now, you know that investing in the right learning management system...
Expanding a business can feel like a never-ending challenge. You’re constantly searching for new ways to reach customers and grow, but sometimes, doing it alone just...
Building strong partnerships is at the core of growing a business. When you align with the right partners, both sides can experience incredible growth, open new...
In today’s fast-paced business world, the manager’s role is becoming more important than ever. Managers are responsible for leading teams, driving results, and ensuring the long...
Sexual harassment prevention programs are designed to create safer workplaces, yet many fail to make a real impact. Policies are in place, training sessions are conducted,...
An unwelcome comment, an inappropriate touch, or an uncomfortable stare—these seemingly small actions can slowly turn a workplace into an environment of fear and distrust. For...
Sexual harassment remains one of the most damaging and costly workplace issues. Despite years of regulations and awareness campaigns, incidents continue to disrupt organizations, destroy careers,...
Compliance training isn’t just about following rules—it’s about protecting your business from real threats. A single compliance lapse can lead to lawsuits, hefty fines, data breaches,...
Emergencies can strike at any moment, and how people respond in those critical seconds can mean the difference between safety and chaos. Picture this: A fire...
Trust is the foundation of every organization—trust that safety rules are followed, sensitive data is secure, and ethical concerns are addressed. But when compliance slips, that...
Imagine this: An employee unknowingly clicks on an AI-generated phishing email, giving hackers access to sensitive company data. A hiring algorithm, meant to streamline recruitment, ends...
Making sure your company follows rules and regulations is very important. With laws always changing, it’s tough to keep up and ensure your business stays legal....
In today’s business landscape, regulatory compliance is a crucial but often overlooked aspect of operations. Companies must adhere to the various local, state, and federal regulations...
Compliance training is a vital but often overlooked aspect of the modern workplace. In fact, Gallup finds that of employees who have participated in ethics and...
A new legal precedent was established this past September which adds another layer of meaning to the concept of “reasonable accommodation.” It all began in March...
Corporate and regulatory compliance training is not the most exciting topics for employees. Corporate compliance ensures your organization runs smoothly and regulatory compliance ensures that your...
Communication isn’t just about exchanging words—it’s the foundation of how businesses function. Yet, despite its importance, communication failures remain one of the most overlooked problems in...
In today’s demanding work environment, employees encounter a steady flow of challenges. From tight deadlines and heavy workloads to interpersonal conflicts and organizational change, these difficulties...
With the rise of artificial intelligence (AI), Human Resources departments must learn to change with the times. According to Gartner, 38% of HR leaders have explored...
The workplace experienced a profound transformation over the past few years due to the lingering effects of the global pandemic. This shift in work culture also...
In an era where government jobs promise stability and benefits, a trend has emerged: a decline in public sector job satisfaction. Despite the belief that job...
10 Tips for a Successful Internal Hire Finding and hiring the best person for a job is challenging, even under ideal conditions. Budgetary constraints, urgent recruiting...
How to Support and Empower Women in Tech and Other Male-Dominated Industries As of 2019, the most recent year for which Bureau of Labor Statistics data...
How to Reap the Benefits of Mentally Healthy Employees In the past few years, employee wellbeing has become more of a focus, and this includes mental...
How Your Business Can Benefit Most from 360-Degree Feedback According to an article in Forbes Magazine, more than 85% of Fortune 500 companies are using the...
Bullying can sometimes be thought of as an issue left behind in childhood, but many employees still experience behaviors like spiteful comments, verbal criticism, or exclusion....
The COVID-19 pandemic completely changed the world of work and the way people think about careers. Everything we knew was uprooted, upended, and no longer part...
Burnout is a legitimate and alarming problem for companies in every industry, but it may be especially acute in HR professionals. When you’re an HR professional,...
You might not see it on your balance sheet, but it’s there—missed deadlines, poor performance, rising turnover, and declining morale. These are signs of one of...
Workplaces are transforming faster than ever. Maybe you’ve seen it already – roles that once seemed steady are evolving, and new demands are popping up as...
If you’re a Human Resources manager working in some aspect of public administration, it’s crucial to empower government employees. Your organization’s success and the public’s well-being...
Have you ever felt like your organization’s products, services and ideas tend to be just one step behind the market? In today’s business world, companies need...
Finding any job can be a daunting task in any competitive field. However, when you narrow your focus to landing your dream job, this process becomes...
Most people associate career moves with forward or upward movement. You ascend to a higher position, earn higher pay and receive more perks. Conversely, a lateral...
Glittering ornaments winking in the firelight. Laughter harmonizing with the musical soundtrack of the season. Family and friends exchanging brightly colored gifts, hugs and hopes for...
The American Psychological Association’s (APA) annual Stress in America survey consistently identifies work as a major stressor for the majority of Americans. Furthermore, it’s on the rise....
As a longtime staple of American culture that even once proclaimed itself the “heartbeat of America,” it’s easy to forget that, at its core, General Motors...
Scrolling through LMS options can feel like an endless maze—so many features, so many promises, and no clear way to tell what actually matters. Some platforms...
Despite the widespread use of Learning Management Systems (LMS), several misconceptions still prevent organizations from fully utilizing their potential. Many businesses hesitate due to outdated beliefs...
Think about the last time you needed to learn something new. Did you dig through a thick training manual? Probably not. You likely Googled it, watched...
eLearning is one of the most powerful tools companies have today, but let’s face it—it’s not always smooth sailing. Despite offering flexibility, scalability, and cost-effectiveness, eLearning...
Selecting an eLearning platform is a decision that can shape how your organization supports growth, learning, and success. It’s not just about finding a tool—it’s about...
Workplace training has always been a key part of employee development, but the way it’s delivered is changing fast. Gone are the days when traditional training...
Imagine this: You’ve just hired a promising new team member. You’re excited about their potential, so you sign them up for the company’s standard training program....
HR professionals are constantly seeking innovative ways to equip employees with the skills they need to succeed. This is where eLearning can be particularly effective. In...
With the rise of technology and the digital workplace, traditional methods of talent management and employee engagement are no longer enough. According to Gallup, only 23%...
Every year, businesses invest substantial sums in employee training, yet the outcomes can vary significantly. According to data from 2022, large companies allocated an average of...
Hiring for Cognitive Diversity in the Workplace One of the most important skills companies require is problem-solving. Consider the following problem which comes from Matthew Syed’s...
Effective Succession Planning Can Help Your Organization Thrive for Years to Come What happens to an organization when a key leader leaves? Even those in the...
How to Hire Millennials that Fit Your Company Culture Recruiters frequently face two simultaneous goals for company growth: Hire more millennials and young workers with high...
How challenging will it be for employers to accommodate the job expectations of Generation Z? As a steady influx of recent college graduates continues to enter...
As a seasoned HR pro, you already know that competition is fierce for finding qualified job candidates and getting them to apply online. But according to...
Employee turnover is a natural part of business. As much as we wish great talent would stay forever, many eventually move on to pursue new opportunities....
Generations ago, it was much more common for people to spend their entire working career with one company. They would apply for an entry-level position, work...
With an increasing number of people quitting their jobs and employers having difficulty filling some positions, many companies have begun offering more incentives to attract and...
A safe work environment isn’t just a perk; it’s a basic right for every employee. Achieving this requires taking action. A solid organization is built on...
Imagine arriving at work each day with the confidence that you’ll return home safe and healthy. That’s the result of a strong safety culture, and effective...
Organizations that thrive know how to motivate employees and tap into the power of synergy. The concept of “synergy,” which fuels both creativity and job satisfaction,...
Today, taking the necessary steps toward sexual harassment prevention in the workplace is not only a crucial decision in the legal sense, it is great business...
According to the Centers for Disease Control and Prevention (CDC), the flu season hits its peak between December and February. So, we are smack dab in...
It’s 3 o’clock on a typical Thursday at work. Everyone is quietly bustling through their tasks, organizing files to be discussed at the next meeting, when...
You’ve probably heard the phrase “sitting is the new smoking.” Thanks to the sedentary work environments of many white-collar professions, employees lack significant amounts of mobility...
According to the National Fire Protection Association (NFPA), in 2022, there were 140,000 non-residential structure fires, such as office fires. Not only do these disasters cause...
Just type “online education” or “online learning” into your Internet search browser and you’ll see the same conclusion pop up everywhere: the number of people taking...
Every other week, a new AI model is released—faster, smarter, and more advanced than the last. For almost every workplace task, there’s now an AI tool...
Before the COVID-19 pandemic, the term “frontline workers” wasn’t well known. Suddenly, people came to value the importance of frontline workers like few other human resources....
Avoid Becoming Big Brother: How to Earn Trust by Tracking Employee Productivity Ethically Tracking employee productivity is essential for any company that wants to continuously improve....
Employee retention is a hot topic in the world of business. As companies are constantly searching for new ways to keep their employees happy and engaged,...
Since most work-related communications are handled via email, it seems like we are all checking our inboxes constantly: before bed, during meals, and even in the...
How can HR managers reduce employee burnout? That’s a pressing question that needs an urgent answer. In recent times, the increase in employee burnout has become...
A lot has changed in the workplace as the effects of the global coronavirus pandemic have been felt worldwide. It’s important not to let fears, anxieties...
For years, most companies have defaulted to using traditional Microsoft Office to meet their office productivity needs. In fact, the amount of users of Microsoft’s flagship...
According to a recent Microsoft study, people’s attention spans have dropped to a range comparable to that of a goldfish. This short attention span means that as...
The Trap of Email Productivity The average American worker spends over 30 hours each week checking their email. While email is a modern communication miracle, it...
Think about the last time a high-performing employee left your organization. Was it really about their job role or compensation? Or was it something deeper—like feeling...
If you’re in the eLearning space, you’ve likely heard the term SCORM. It often comes up when setting up courses, choosing an LMS, or troubleshooting content...
What’s the cost of training that doesn’t work? Unmotivated employees, wasted resources, and stagnant growth. For far too long, organizations have poured time and money into...
Does training in your company feel all over the place? Some employees get detailed guidance, while others are left figuring things out on their own. Tracking...
If you’ve ever taken an online course or completed workplace training on a company portal, you’ve probably used an LMS—without even realizing it! A Learning Management...
Training plays a crucial role in either strengthening your organization or quietly undermining it. While the impact of ineffective or outdated training might not be immediately...
You’ve got a challenge: your employees need upskilling, but schedules are packed, the budget is limited, and time is of the essence. Should you gather everyone...
Measuring the ROI of soft skills training often feels like quantifying the intangible. Unlike hard skills, the effects of soft skills such as leadership, communication, and...
In a competitive business environment, having a skilled and adaptable workforce is a must. Companies that invest in high-quality training programs are better equipped to handle...
Skills are becoming outdated faster due to automation and artificial intelligence, which have the potential to replace many traditional jobs. Harvard Business Review reports that the...
Skilled employees are vital for any business, and training programs are key to their success. However, with business and technology evolving constantly, leaders must adapt training...
Diversity and inclusion have become buzzwords in the modern workplace, but what do they really mean, and why are they important? Diversity refers to the differences...
Given the ongoing transformations in the global business environment,, it’s become more important than ever for companies to have strong, capable leaders at the helm. But...
Self-care is continuing to push its way to the forefront of the collective social conscious. It’s no longer something that we only practice behind closed doors...
Take a look at your desk. Seriously, take a look. From the half-finished breakfast sandwich to the dog-eared Dilbert comic you clipped from the paper and...
The holidays are supposed to be bursting with joy and everyday miracles shared with family and friends. However, the stresses of time, money and emotional exhaustion...
Job burnout is characterized by constant overwhelming stress associated with work. Burnout can be triggered by a chaotic schedule, unchallenging activities or simply too much work....
Volunteering has no time frame. You don’t have to wait until the holidays come around to help others. If you have never volunteered before, you should. Not only...
Millennial Burn Out Stress remains at the root of burnout for everyone. Research from the American Psychological Association shows that millennials have officially become the most...
Think about the last time a high-performing employee left your organization. Was it really about their job role or compensation? Or was it something deeper—like feeling...
If you’re in the eLearning space, you’ve likely heard the term SCORM. It often comes up when setting up courses, choosing an LMS, or troubleshooting content...
What’s the cost of training that doesn’t work? Unmotivated employees, wasted resources, and stagnant growth. For far too long, organizations have poured time and money into...
Does training in your company feel all over the place? Some employees get detailed guidance, while others are left figuring things out on their own. Tracking...
If you’ve ever taken an online course or completed workplace training on a company portal, you’ve probably used an LMS—without even realizing it! A Learning Management...
Training plays a crucial role in either strengthening your organization or quietly undermining it. While the impact of ineffective or outdated training might not be immediately...
You’ve got a challenge: your employees need upskilling, but schedules are packed, the budget is limited, and time is of the essence. Should you gather everyone...
Measuring the ROI of soft skills training often feels like quantifying the intangible. Unlike hard skills, the effects of soft skills such as leadership, communication, and...
In a competitive business environment, having a skilled and adaptable workforce is a must. Companies that invest in high-quality training programs are better equipped to handle...
Skills are becoming outdated faster due to automation and artificial intelligence, which have the potential to replace many traditional jobs. Harvard Business Review reports that the...
Skilled employees are vital for any business, and training programs are key to their success. However, with business and technology evolving constantly, leaders must adapt training...
Diversity and inclusion have become buzzwords in the modern workplace, but what do they really mean, and why are they important? Diversity refers to the differences...
Given the ongoing transformations in the global business environment,, it’s become more important than ever for companies to have strong, capable leaders at the helm. But...
Sexual harassment prevention programs are designed to create safer workplaces, yet many fail to make a real impact. Policies are in place, training sessions are conducted,...
An unwelcome comment, an inappropriate touch, or an uncomfortable stare—these seemingly small actions can slowly turn a workplace into an environment of fear and distrust. For...
Sexual harassment remains one of the most damaging and costly workplace issues. Despite years of regulations and awareness campaigns, incidents continue to disrupt organizations, destroy careers,...
Compliance training isn’t just about following rules—it’s about protecting your business from real threats. A single compliance lapse can lead to lawsuits, hefty fines, data breaches,...
Emergencies can strike at any moment, and how people respond in those critical seconds can mean the difference between safety and chaos. Picture this: A fire...
Trust is the foundation of every organization—trust that safety rules are followed, sensitive data is secure, and ethical concerns are addressed. But when compliance slips, that...
Imagine this: An employee unknowingly clicks on an AI-generated phishing email, giving hackers access to sensitive company data. A hiring algorithm, meant to streamline recruitment, ends...
Making sure your company follows rules and regulations is very important. With laws always changing, it’s tough to keep up and ensure your business stays legal....
In today’s business landscape, regulatory compliance is a crucial but often overlooked aspect of operations. Companies must adhere to the various local, state, and federal regulations...
Compliance training is a vital but often overlooked aspect of the modern workplace. In fact, Gallup finds that of employees who have participated in ethics and...
A new legal precedent was established this past September which adds another layer of meaning to the concept of “reasonable accommodation.” It all began in March...
Corporate and regulatory compliance training is not the most exciting topics for employees. Corporate compliance ensures your organization runs smoothly and regulatory compliance ensures that your...
KnowledgeCity 
Andrea Reyes | Staff Writer
KnowledgeCity
Nick Georgandis