Effective communication in the workplace leads to positive workflow and higher productivity. It provides clear direction, so each member of your teams is aware of expectations and can consciously deliver on them. These 10 communication techniques can help businesses of any size to produce better end products and services to enjoy higher profits.
1. Get to the Point
A quick five-minute conversation motivates employees far more than a three-hour lecture. Be concise in your communication. When you start to over talk your point, your audience will just tune you out.
2. Plan Ahead
Whether it is a large meeting or a one-on-one chat, make sure to organize your thoughts before talking with employees. You will quickly lose their attention if you are fumbling through notes to find talking points.
3. Be Specific When Providing Feedback
Take mental (or physical) notes of how your employees are performing and then use those to provide specific feedback. “You’re doing a great job!” is a nice pat on the back, but “I really appreciate you coming in early yesterday to complete that project” shows a greater depth of acknowledgment for a job well done.
4. Follow a 3:1 ratio
Not all feedback is going to be positive of course, but negative feedback is better received when it is accompanied by good points as well. For every one thing wrong that you need to point out to an employee, make sure that you are also mentioning three things that they did right. This type of deliberate sugar coating encourages improvement.
5. Always Have Honorable Intentions
Employees will see right through a communication that is meant to manipulate or mislead them. Effective communication in business has to be built on a foundation of trust, where it is apparent that the business and its employees’ best interests are always the top priorities.
6. Always Be Consistent With Your Communication
Nothing will break down clear direction in the workplace faster than inconsistency in your communication. If you need to make a change in policy or try a different business strategy, make sure you are clear with the changes and offer explanations for the decisions.
7. Consider How to Relay Certain Communications
There are circumstances where an email or text message is an appropriate way to contact an employee. In contrast, there are also times when it’s best to meet face-to-face with your employee. Think about the way you would want your superiors to relay a similar message to you and then follow that lead.
8. Always Invite Feedback
Business communication is only effective if the recipient understands it. Watch for signs of confusion and invite your employees to ask questions. An employee may be embarrassed to admit not understanding your communication, so it’s up to you to ensure that they do. Asking them what they got out of the conversation is a good way to gauge how much of it was clear to them.
9. Don’t Put Off Difficult Discussions
You can’t afford to avoid a conversation with an employee for any reason. Problematic situations will only get worse the longer you wait to address them. When dealing with a conflict, be respectful and kind but hold your ground. Don’t put the conversation off until a later date.
10. Be a Perfect Listener
This is probably the best advice a person in power can get when learning techniques for effective communication. If you are dismissive when an employee comes to you with an idea, concern, or for guidance, expect to get the same from them when it is your turn to talk.
Learning Successful Communication
Successful business leaders know the importance of effective communication. More so, they make a point to practice techniques that reinforce that in the workplace. Start implementing these in your business today, and the clear direction you provide will make a huge difference in how your employees perform.