10 Most Effective Communication Techniques for Business
Effective communication in the workplace leads to positive workflow and accelerated production. It enables clear direction, a concept where each member of a business team knows exactly what is expected of them at all times. Businesses small and large benefit with a better end product and higher profits when they are enlisting these 10 communication techniques in their business practices:
10 Techniques for Effective Communication
1. Get to the Point
An employee is motivated more effectively with a quick five-minute conversation then they are with a three-hour lecture. Be concise in your communications, when you start to over talk your point your audience will just tune you out.
2. Plan Ahead
Whether it is a large meeting or a one-on-one chat, make sure you are organized before talking with your employees. You will quickly lose their focus if you are fumbling through notes to find important facts.
Take mental (or physical, if need be) notes of how your employees are performing and then use those to provide specific feedback. “You’re doing a great job!” is a nice pat on the back, but “I really appreciate you coming in early yesterday to complete that project” shows a greater depth of acknowledgment for a job well done.
4. Follow a 3:1 ratio
Not all feedback is going to be positive of course, but negative feedback is better received when it is accompanied by good points as well. For every one thing wrong that you need to point out to an employee, make sure that you are also mentioning three things that they did right. This type of deliberate sugar coating makes them strive to have all of their work activities on your “good” list.
5. Always Have Honorable Intentions
Employees will see right through a communication that is meant to manipulate or mislead them. Effective communication in business has to be built on a foundation of trust, where it is apparent that the business and its employee’s best interests are always the top priorities.
6. Always Be Consistent With Your Communication
Nothing will break down clear direction in the workplace faster than inconsistency with your messages. If you do need to make a change in policy or try a different business strategy, make sure you are clear with the changes and offer an explanation for why they were made.
7. Consider How to Relay Certain Communications
There are circumstances where an email or text message is an appropriate way to contact an employee. In contrast, there are also times when it’s best to meet face to face with your employee. Think about the way you would want your superiors to relay a similar message to you and then follow that lead.
Business communication is only effective if it is understood by the recipient. Watch for signs of confusion and invite your employees to ask questions. Understandably, an employee may be embarrassed to admit when they don’t get your point, so it’s up to you to ensure that they did. Asking them what they got out of your conversation is a good way to gauge how much of it was clear to them.
9. Don’t Put Off Difficult Discussions
You can’t afford to avoid a conversation with an employee for any reason. Problematic situations will only get worse the longer you wait to address them. When dealing with a conflict, be respectful and kind but hold your ground and don’t allow for the conversation to be put off until a later date.
10. Be a Perfect Listener
This is probably the best advice a person in power can get when learning techniques for effective communication. If you are dismissive when an employee comes to you with an idea, concern, or for guidance, expect to get the same from them when it is your turn to talk.
Learning Successful Communication
Successful business leaders know the importance of effective communication. More so, they make a point to practice techniques that reinforce that in the workplace. Start implementing these in your business today, and the clear direction you provide will make a huge difference in how your employees perform.