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The KnowledgeCity Blog

Articles on workforce development, compliance, and L&D — written by people who build training programs.

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1,289 articles
Why Pre-Employment Testing Predicts Rotating Shift Retention

Why Pre-Employment Testing Predicts Rotating Shift Retention

Most rotating shift candidates tell you they are comfortable with the schedule, and the interview confirms that comfort. The comfort lasts until a resignat

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A hotel front desk manager checking agent qualifications before building the weekly shift rotation

What a Skills Matrix Adds to Front Desk Scheduling: Knowing Who Is Qualified Before You Fill the Shift

Your front desk runs on a schedule built a week ahead. Somebody is assigned to the morning shift, the lobby block and the concierge desk, the schedule fill

KnowledgeCity
A higher education HR team defining behavioral criteria for each rung of a staff career ladder

Your Institution Builds the Career Ladder. Three-Tier Competency Mapping Makes Each Rung Concrete.

Most institutions have a career ladder and few have a competency framework behind it. What that combination leaves you is a title structure with vague rung

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Incident Management Software for Public Works Crews

Incident Management Software for Public Works Crews

A road crew member spots a trench with inadequate shoring at a utility repair site and calls it in. The supervisor writes that report on a note and carries

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A construction hiring manager comparing crew lead candidates against a written role profile

Talent Assessment for Hiring Construction Crew Leads

A crew lead you hired in February is managing a multi-trade site badly by November. Attendance on that crew has slipped, 2 subcontractors have escalated to

KnowledgeCity