What Performance Management Software Must Do for Zero-KPI Roles
A maintenance technician closes every preventive task on schedule, reports 3 near-miss conditions before they escalate and coaches 2 junior crew members th
Resources
The KnowledgeCity Blog
Articles on workforce development, compliance, and L&D — written by people who build training programs.
Latest articles
1,345 articles
SCORM Learning Management System for Banks: Automating Enrollment
A bank with 12 branches and 300 employees coordinates the same training a single office does, 12 times over and in 12 inboxes. Every branch carries BSA and
New Hire Onboarding Checklist for Multi-Property Hotel Training
A group with 4 hotels across 3 states runs 4 front desks, 4 housekeeping departments and 3 different state training regimes. The HR team coordinating those
Ready-Made Compliance Training Courses vs. Custom: Which Fits a Public Agency
A county training director opens the year with a list of mandates and 1 question about each of them. Public works, health services and the clerk's office a
Beyond Certification: How Skills Assessments Show Which Welders and Operators Are Ready for the Work
Most construction sites manage operator readiness with a certificate and a filing cabinet. The certificate arrives, somebody files it, and the file becomes
How AI-Powered eLearning Authoring Tools Help Faculty Turn Lecture Notes Into Workforce Modules
A faculty member can teach a subject for 90 minutes without preparing anything new. Turning those 90 minutes into an assessable online module that a learni
Skills Assessment or Talent Assessment: Which One Answers Your Question About a Maintenance Crew
Operations and maintenance managers ask the same question most weeks, and it sounds like a procurement question. Should they run a skills assessment or a t
Ready-Made Compliance Training Courses vs. Custom: Which Fits a Bank's Training Plan
You manage compliance training across 30 branches, and the sourcing decision is already half made for you. AML and fair lending obligations reach every bra
Performance Management Process for Probationary Classified Staff
When you terminate a classified employee during probation, the evaluation record that existed on the day of the decision is the record that decides every c
Which Predictive Scheduling Laws Cover a Hotel, and What Oregon, Chicago, and Philadelphia Require
Only Oregon, Chicago and Philadelphia have predictive scheduling laws that cover hotels. What each requires, and why Seattle and New York City do not apply
Online Training Courses for Hotel Employees: Library vs. Custom
If you run onboarding across 15 hotel properties, you are not solving one training problem. Half of it is compliance content like food safety and harassmen