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The KnowledgeCity Blog

Articles on workforce development, compliance, and L&D — written by people who build training programs.

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1,189 articles
Security Awareness Training When Your Workforce Only Has a Phone and a Cab

Security Awareness Training When Your Workforce Only Has a Phone and a Cab

Your security training problem is one of access, and the willingness is already there. A worker whose whole professional day happens in a cab, on a loading

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How a Competency Builder Powers a Manufacturing Skills Matrix

How a Competency Builder Powers a Manufacturing Skills Matrix

Your line supervisor knows which of your 200 operators can run which stations. That knowledge lives in one person's memory, transfers unevenly to the next

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Annual employee development plans for civil service employees, a performance management process for grade progression

Annual Employee Development Plans for Civil Service Employees: A Performance Management Process for Grade Progression

A civil service employee works inside a grade structure that separates 2 processes most private-sector HR frameworks treat as one. That structure gives the

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Contractor OSHA training, ready-made library or custom-built trade courses

Contractor OSHA Training: Ready-Made Library or Custom-Built Trade Courses?

You win a contract that puts 40 workers on a commercial jobsite for the first time. Your site safety manager subscribes to an online training library, assi

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Why Workforce Development Platform Rollouts Slip and How to Keep Them on Schedule

Why Workforce Development Platform Rollouts Slip and How to Keep Them on Schedule

You signed the contract with a go-live date on it, and the date held. The problem arrives afterward, in the months between the system being available and m

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The 3 Guest Incident Patterns Hotel Operators Now Plan For Before Summer Peak Season Begins

The 3 Guest Incident Patterns Hotel Operators Now Plan For Before Summer Peak Season Begins

Your occupancy curve for next July is already on the board, and last July's incident log is in a filing cabinet somewhere. One of those is being used to pl

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How Phishing Simulation Software Works on Decentralized Campuses

How Phishing Simulation Software Works on Decentralized Campuses

Your campus runs 2 dozen departments, several email platforms, and no shared security operations team. When somebody in financial aid gets a credential-har

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Fair Lending and ECOA Training Banking Staff Now Complete Across Lending Operations

Fair Lending and ECOA Training Banking Staff Now Complete Across Lending Operations

An examiner asks which of your lending staff completed fair lending training, on what content, and when. The answer lives in your training records, and it

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Maintenance planner in a hard hat holding a padlock and tag, with process plant pipework behind her

How Manufacturers Conduct Lockout Tagout Training Before Turnaround Season

A plant scheduled for turnaround faces a compressed window between the final production run and the first day of maintenance. Inside that window, every cre

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Freight brokerage operations lead wearing a headset, with a brokerage office of empty desks behind him

What Phishing Simulation Software Does for a Freight Brokerage

Your accounts payable team receives an email from a carrier they have worked with for 3 years. It explains that the carrier changed its banking details las

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University learning and development director holding books, with a tiered lecture hall behind her

How Higher Education Leaders Evaluate a Learning Library for Faculty and Continuing Education

A training director at a state university managing compliance for 800 faculty, 1,200 staff and a rotating population of student workers is not making 1 tra

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