Enjoying the preview?
This is the free first lesson. Get full access — request a demo or sign in.
Conflict Resolution: Industrial
Learn to effectively resolve conflicts on the industrial site.Preview the first lesson free — get full access to all 6 lessons.
Intermediate Provider : KnowledgeCity 6 Lessons · 12m in Arabic, English, Spanish
Course Description
Conflicts can cause disruptions and damage the workplace. This is especially true if the conflicts are not resolved. This course will help you understand the damage conflicts can cause and how to use compromise and collaboration to resolve conflicts.
Not every reaction you have to a conflict is going to help things. There are three main reactions that make things worse. You’ll learn what these reactions are and how you can identify when you or someone else is reacting this way.
You will also learn techniques to effectively resolve a conflict in a way that satisfies everyone involved. This can involve compromise and collaboration. Effective resolutions cannot involve one party winning and another party losing.
Sometimes, unresolved conflicts can lead to confrontations. These confrontations can sometimes to lead to physical violence. You will learn effective ways to handle a confrontation so it doesn’t escalate into physical violence.
What You'll Learn
- Understand the damage that unresolved conflicts can cause in the workplace
- Identify the three main reactions that make conflicts worse, in yourself or others
- Resolve conflicts effectively using compromise and collaboration so everyone involved is satisfied
- Handle a confrontation so it does not escalate into physical violence
- Recognize why effective resolutions cannot involve one party winning and another losing
Key Takeaways
- Conflicts can cause disruptions and damage the workplace, especially when they are not resolved.
- There are three main reactions to conflict that make things worse, and you can learn to identify when you or someone else is reacting this way.
- Effective conflict resolution relies on compromise and collaboration and cannot involve one party winning while another loses.
- Unresolved conflicts can lead to confrontations that sometimes escalate into physical violence.
- Handling a confrontation effectively can keep it from escalating into physical violence.
Frequently Asked Questions
What does this course cover?
It covers the damage conflicts can cause in the workplace, the three reactions that make conflicts worse, how to resolve conflicts using compromise and collaboration, and how to handle a confrontation so it does not escalate into physical violence.
What skills will I gain from this course?
You will build skills in conflict management, conflict resolution, dispute resolution, employee conflict resolution, industrial relations, and organizational conflict.
How is conflict resolved effectively according to this course?
Conflicts are resolved through compromise and collaboration in a way that satisfies everyone involved; effective resolutions cannot involve one party winning and another losing.
How is the course structured?
The course includes lessons on Introduction, Understanding Conflict in the Workplace, Responses That Can Make Things Worse, Resolving Conflicts Effectively, How to Handle a Confrontation, and a Conclusion.
