Workplace conflict can quickly become damaging and disruptive to your entire office.
Workplace conflict can quickly become damaging and disruptive to your entire office. Teaching your team how to deal with these conflicts in an efficient and respectful manner ensures work can run smoothly. The key to these team training solutions is demonstrating how to address these conflicts in a calm, unemotional manner. The course also highlights the method of finding collaborative opportunities. This allows all parties involved to resolve the conflict by working together.
Skills you’ll gain
Handling ConfrontationConflict ManagementConflict ResolutionEmployee Conflict ResolutionNegotiation TrainingOrganizational ConflictWhat You'll Learn
- Understand the nature of conflict in the workplace and how it can become damaging and disruptive
- Identify responses that can make conflicts worse
- Resolve workplace conflicts effectively in a calm, unemotional manner
- Handle confrontations between team members respectfully
- Find collaborative opportunities so all parties can resolve conflict by working together
Key Takeaways
- Workplace conflict can quickly become damaging and disruptive to an entire office.
- Teaching a team to deal with conflicts efficiently and respectfully helps work run smoothly.
- Addressing conflicts in a calm, unemotional manner is key to resolving them.
- Finding collaborative opportunities allows all parties to resolve conflict by working together.
Frequently Asked Questions
Who is this course for?
It is designed as a team training solution for teams that need to handle workplace conflict efficiently and respectfully.
What does this course cover?
It covers understanding conflict in the workplace, responses that can make things worse, resolving conflicts effectively, and how to handle a confrontation.
What skills will I gain?
You will gain skills in handling confrontation, conflict management, conflict resolution, employee conflict resolution, negotiation training, and managing organizational conflict.
What approach does the course teach for resolving conflict?
It teaches addressing conflicts in a calm, unemotional manner and finding collaborative opportunities so all parties can resolve the conflict by working together.
How is the course structured?
It is organized into lessons covering an Introduction, Understanding Conflict in the Workplace, Responses that Can Make Things Worse, Resolving Conflicts Effectively, How to Handle a Confrontation, and a Review.
Transcript
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Wherever you find people, at home or at the office, you'll find conflict. People disagree about things, it's a fact of life, and it doesn't have to be a problem. In a workplace, conflicts that are handled appropriately can be a source of innovation and positive change, both for employees and the companies they work for. But when conflicts go unresolved, they can raise stress levels, interfere with business, and even lead to physical violence. To prevent this, human resource professionals have developed an effective conflict resolution process that employees can use to help find lasting solutions to disagreements on the job. In this program, we'll discuss different types of conflict you may encounter in the office, the practices you should follow to resolve conflict, and what to do if conflict threatens to get out of control.
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