Course Description
Operations management keeps businesses efficient and profitable. In this Operations Management Fundamentals course, you will learn how companies design workflows, measure productivity, and improve processes to meet customer needs.
You will explore how operations management connects daily tasks with business goals. You will study process design to see how companies structure workflows to minimize waste and improve efficiency. You will also track KPIs that businesses use to measure productivity and identify areas for improvement.
Quality management makes sure that products and services meet expectations. You will work with total quality management, Six Sigma, and process improvement tools to keep operations consistent. You will also learn about supply chain management, including how businesses coordinate suppliers and manufacturers to deliver goods and services on time.
By the end of this course, you will understand how operations management drives business success. You will be able to identify inefficiencies and apply quality management principles to maintain consistency. With these skills, you can help businesses streamline operations and meet the demands of your customers.
What You'll Learn
- Explain how operations management supports business strategy and connects daily tasks with business goals
- Apply process design strategies that structure workflows to minimize waste and improve efficiency
- Track key productivity metrics (KPIs) businesses use to measure performance and identify areas for improvement
- Apply quality management principles, including total quality management and Six Sigma, to maintain consistency
- Describe how supply chain management coordinates suppliers and manufacturers to deliver goods and services on time
- Identify inefficiencies in operations and streamline processes to meet customer demands
Key Takeaways
- Operations management keeps businesses efficient and profitable by connecting daily tasks with business goals.
- Process design structures workflows to minimize waste and improve efficiency, while KPIs measure productivity and reveal areas for improvement.
- Quality management tools such as total quality management, Six Sigma, and process improvement keep operations consistent.
- Supply chain management coordinates suppliers and manufacturers to deliver goods and services on time.
- With these skills, you can help businesses streamline operations and meet customer demands.
Frequently Asked Questions
What will I learn in this course?
You will learn how companies design workflows, measure productivity, and improve processes to meet customer needs. The course covers process design, productivity KPIs, quality management (total quality management, Six Sigma, and process improvement tools), and supply chain management.
What skills will I gain?
The course develops skills in process optimization, productivity management, and supply chain collaboration, enabling you to identify inefficiencies and apply quality management principles to maintain consistency.
What topics do the lessons cover?
Lessons include an Introduction, The Role of Operations in Business Strategy, Process Design and Improvement, Operational Productivity and Metrics, a Test Your Knowledge check, Quality Management Principles, and Supply Chain Fundamentals.
What will I be able to do by the end of the course?
By the end, you will understand how operations management drives business success, be able to identify inefficiencies, and apply quality management principles to maintain consistency, helping businesses streamline operations and meet customer demands.
Professional Certifications and Continuing Education Units (CEUs)
Professional Development Units (PDUs): 0.5
KnowledgeCity has been reviewed and approved by the PMI® Authorized Training Partner Program. Users can maintain your PMI credentials by earning PDUs from KnowledgeCity qualified courses in Project Management, Business Management, Leadership and many others.
