Course Description
Managers need to understand the communication process in more depth to ensure they are communicating effectively. Managers need to understand the emotional element behind exchanges so they can convey messages with appropriate meaning and create an atmosphere of mutual respect. Understanding how to notice and control emotions within themselves and others will help managers prevent conflict and misunderstanding. When engaging with others, managers must also use active listening techniques to demonstrate care for the individual and the value of the exchange. Messages must be clear and concise as well. Learning to convey messages clearly will reduce the possibility of mistakes or rework while demonstrating communication skills that will benefit the employees, department, and company.
In this course, we’ll examine the elements of emotional intelligence, active listening, and clarity relating to effective managerial communication. This course will also cover the difference between passive and active listening, clear and concise messaging, and how understanding and controlling emotional responses will benefit exchanges with employees and colleagues.
What You'll Learn
- Explain the term emotional intelligence and its importance in the communication process
- Differentiate between passive and active listening
- Assess the benefits of using clarity when communicating with others
- Practice active listening techniques to demonstrate care and value in exchanges
- Apply clear and concise messaging to reduce mistakes and rework
Key Takeaways
- Managers who understand the communication process in more depth can communicate more effectively.
- Understanding the emotional element behind exchanges helps managers convey messages with appropriate meaning and create an atmosphere of mutual respect.
- Noticing and controlling emotions within themselves and others helps managers prevent conflict and misunderstanding.
- Active listening techniques demonstrate care for the individual and the value of the exchange.
- Conveying messages clearly and concisely reduces the possibility of mistakes or rework and benefits employees, the department, and the company.
Frequently Asked Questions
Who is this course for?
This course is designed for managers who need to understand the communication process in more depth to ensure they are communicating effectively with employees and colleagues.
What does this course cover?
It examines the elements of emotional intelligence, active listening, and clarity relating to effective managerial communication, including the difference between passive and active listening, clear and concise messaging, and how understanding and controlling emotional responses benefits exchanges.
What skills will I gain from this course?
The course develops skills in listening, business communication, communications management, communications training, managerial communications, and managerial psychology.
What lessons are included in this course?
The course includes Introduction, What Is Emotional Intelligence?, Practicing Active Listening, Clarity in Communication, and a Test Your Knowledge lesson.
How does clear communication benefit managers?
Learning to convey messages clearly reduces the possibility of mistakes or rework while demonstrating communication skills that benefit the employees, department, and company.
Professional Certifications and Continuing Education Units (CEUs)
Professional Development Units (PDUs): 0.25
KnowledgeCity has been reviewed and approved by the PMI® Authorized Training Partner Program. Users can maintain your PMI credentials by earning PDUs from KnowledgeCity qualified courses in Project Management, Business Management, Leadership and many others.
Professional Development Credits (PDCs): 0.25
KnowledgeCity is approved by SHRM as a Recertification General Provider to offer SHRM-CP or SHRM-SCP professional development credits (PDCs). By taking the courses approved by SHRM, KnowledgeCity can award SHRM Professional Development Credits (PDCs) for HR knowledge and competency programs related to the SHRM Body of Applied Skills and Knowledge™ (the SHRM BASK™).
