In this course, you will learn the primary components of effectively discussing diversity and gain methods that can help you master workplace…
In this course, you will learn the primary components of effectively discussing diversity and gain methods that can help you master workplace communication skills to create and maintain an inclusive work environment. You’ll also discover how to unlock your potential to develop your interpersonal relationships skills through asking questions, encouraging feedback, and reflecting on your own actions.
You may already have an inclusive mindset and know how to address your own biases, but the next step to discussing culturally sensitive topics is engaging with others. The workplace is becoming more diverse, which brings plenty of opportunities to collaborate with new kinds of people. While this is beneficial, it’s also one of the most challenging parts of work. This course will help you overcome the social aspects that relate to addressing cultural differences, so you can maintain respectful and productive relationships, which can ultimately lead to a progressive organization.
We’ll also look at initiatives HR can promote for a more inclusive company culture. Practicing cultural sensitivity allows us to become aware of the messages we’re sending and receiving, and to understand that our culture influences how we communicate. Discovering considerate ways to speak with each other allows us to have meaningful dialogue, regardless of our differences.
Anyone may be able to have a basic conversation about topics directly related to projects or procedures, but some work interactions are far more complex, in that they highlight sensitive areas of our identities. We will assess dialogue and its different purposes and benefits for the workplace. You will apply the fundamentals of professional communication which include active listening skills, asking appropriate questions, and handling feedback. In Communicating About Cultural Sensitivity, we’ll provide you with all the tools you need to communicate effectively when dealing with culturally sensitive topics.
Learning Objectives
- Understand how clear communications can support successful workplaces
- Learn to promote active and empathetic listening
- Gain insight into the importance of reflection, feedback, and questions
Skills you’ll gain
Cultural SensitivityDiversity AwarenessIntercultural CommunicationIntercultural CompetenceDiversity TrainingSensitivity TrainingWhat You'll Learn
- Communicate clearly to support successful, inclusive workplaces
- Practice active and empathetic listening when discussing diversity
- Ask appropriate questions to engage with others on culturally sensitive topics
- Handle and encourage feedback as part of professional communication
- Use reflection on your own actions to address cultural differences
- Apply interpersonal relationship skills to maintain respectful, productive relationships
Key Takeaways
- Clear communication helps create and maintain an inclusive work environment.
- The fundamentals of professional communication include active listening, asking appropriate questions, and handling feedback.
- Practicing cultural sensitivity makes us aware of the messages we send and receive and how our culture influences communication.
- Engaging considerately with others allows for meaningful dialogue regardless of differences.
- HR can promote initiatives that support a more inclusive company culture.
Frequently Asked Questions
What will I learn in this course?
You will learn the primary components of effectively discussing diversity and gain methods to master workplace communication skills, including clear communication, active and empathetic listening, asking questions, encouraging feedback, and reflecting on your own actions.
Who is this course for?
It is designed for people working in increasingly diverse workplaces who want to communicate effectively about culturally sensitive topics and maintain respectful, productive relationships. It assumes you may already have an inclusive mindset and know how to address your own biases, with the next step being engaging with others.
What topics and lessons does the course cover?
The course covers Communicating Clearly; Promoting Active, Empathetic Listening; Encouraging Questions; Encouraging Feedback; and Encouraging Reflection, plus an Introduction and a Test Your Knowledge section.
What skills will I gain?
You will build skills in cultural sensitivity, diversity awareness, intercultural communication, intercultural competence, diversity training, and sensitivity training.
How does the course help with workplace diversity challenges?
It helps you overcome the social aspects of addressing cultural differences so you can maintain respectful and productive relationships and have meaningful dialogue, which can ultimately lead to a progressive organization.
Transcript
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(peaceful music) Being able to clearly communicate can support team member success through problem solving and teamwork and it can help us be aware of the messages we're sending and better interpret messages we're receiving. But how is communication related to diversity, inclusion, and cultural sensitivity? In these lessons on communicating about cultural sensitivity, you'll learn how clear communications can support successful workplaces, how to promote active and empathetic listening, and the importance of reflection, feedback, and questions. Communication is a key component of any well functioning workplace. In communicating about cultural sensitivity, we'll provide you with all the tools you need to communicate effectively when dealing with culturally sensitive topics.
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