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KnowledgeCity

Using Metrics to Improve Service

Turn performance data into targeted actions that strengthen customer service.
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Course: On-Demand
Provider :  KnowledgeCity  7 Lessons ·  23m  in English 

Course Description

In this course on Using Metrics to Improve Service, you’ll learn how to interpret service data, benchmark against meaningful standards, and set clear, achievable goals. You’ll discover how to use metrics to guide coaching and create actionable improvement plans. You’ll also examine how to design dashboards and scorecards that keep performance visible and relevant.