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Investigating Phishing Emails
Recognize and respond to phishing attacks with care to stop data leaks and financial losses.Preview the first lesson free — get full access to all 23 lessons.
Essential Provider : KnowledgeCity 7 chapters · 23 Lessons · 1h 2m in Arabic, English, Spanish
Course Description
In this Investigating Phishing Emails course, you’ll learn how attackers carry out phishing attacks that trick people into revealing sensitive information. You’ll also explore how to stay calm and respond safely during such attacks so you can help protect your company’s data and systems.
From common scams to highly targeted spear phishing, this course shows how attackers use emotional pressure and digital tactics to get past your defenses. You’ll explore how to investigate suspicious emails, verify links and attachments, and detect phishing attempts through voice calls, text messages, and social media.
You’ll also learn how to evaluate risk and follow phishing attempt response protocols. There are emerging ways of phishing as well, so we’ll cover how to use threat intelligence feeds and trusted cybersecurity news sources to stay current on security trends. You’ll also get to know the tools that block phishing attempts before they reach your inbox. With real-world examples and practical steps, you'll build the confidence to recognize phishing attempts and take the right action every time.
What You'll Learn
- Identify common phishing techniques, social engineering tactics, and the emotional triggers attackers use
- Analyze email headers, sender information, and links to detect signs of phishing
- Recognize phishing attempts across email, voice calls, text messages, and social media
- Evaluate the severity and impact of a phishing message using risk assessment frameworks
- Apply incident response and reporting protocols for suspected phishing and data breaches
- Engage security tools, anti-phishing software, and threat intelligence platforms to prevent and detect attacks
Key Takeaways
- Attackers use emotional pressure and digital tactics, ranging from common scams to highly targeted spear phishing, to bypass defenses.
- Investigating suspicious emails involves dissecting headers and sender information and verifying links and attachments.
- Phishing can occur across multiple platforms, including voice calls, text messages, and social media, not just email.
- Risk assessment frameworks help evaluate a phishing message's severity, impact, and potential consequences.
- Staying current on emerging phishing trends relies on threat intelligence feeds and trusted cybersecurity news sources.
Frequently Asked Questions
What will I learn in this course?
You'll learn how attackers carry out phishing attacks, how to investigate suspicious emails, verify links and attachments, detect phishing across voice, text, and social media, evaluate risk, and follow response protocols, while getting to know tools that block phishing before it reaches your inbox.
Does this course cover more than just email phishing?
Yes. It covers recognizing phishing across different platforms, including voice calls, text messages, and social media, as well as highly targeted spear phishing.
How does the course teach incident response?
It covers applying response protocols for suspected phishing incidents and data breaches, including incident response actions and reporting protocols, and conducting post-incident analysis and documentation.
What skills does this course build?
It builds skills in phishing detection, probabilistic risk assessments, emergency response planning, and software protection, along with the confidence to recognize phishing attempts and take the right action.
How does the course help me stay current on new phishing methods?
It covers using threat intelligence feeds and platforms and trusted cybersecurity news sources to stay updated with emerging phishing trends and security trends.
Professional Certifications and Continuing Education Units (CEUs)
Project Management Institute (PMI®)
Professional Development Units (PDUs): 1.25
KnowledgeCity has been reviewed and approved by the PMI® Authorized Training Partner Program. Users can maintain your PMI credentials by earning PDUs from KnowledgeCity qualified courses in Project Management, Business Management, Leadership and many others.
Society for Human Resource Management (SHRM®)
Professional Development Credits (PDCs): 1.25
KnowledgeCity is approved by SHRM as a Recertification General Provider to offer SHRM-CP or SHRM-SCP professional development credits (PDCs). By taking the courses approved by SHRM, KnowledgeCity can award SHRM Professional Development Credits (PDCs) for HR knowledge and competency programs related to the SHRM Body of Applied Skills and Knowledge™ (the SHRM BASK™).
