In this course, you’ll learn what cultural sensitivity is and how to differentiate it from cultural competence.
In this course, you’ll learn what cultural sensitivity is and how to differentiate it from cultural competence. You’ll discover the stages of cultural sensitivity and how to move forward, toward being a more inclusive coworker. You’ll also learn how your background influences your actions and gain best practices for developing cultural sensitivity.
As today’s workforce becomes increasingly diverse, many employees are prioritizing inclusive companies, which has proven to facilitate greater success. While managers may understand the concept of valuing each employee’s perspective, benefitting from a culturally inclusive workplace requires savvy and action. In these lessons, we teach leading methods that are at the center of thriving work environments, where all identities are respected and integrated into company culture. We guide you through the fundamentals of cultural awareness and communication patterns that empower innovation, teamwork, and authenticity.
Because everyone’s identity is associated with multiple intersecting diversity markers like race, gender, and social class, we discuss ways a person’s background influences attitudes, behavior, and interactions. You will learn to apply cultural sensitivity and cultural competence to improve the way you approach others. Cultural sensitivity is important in the workplace because it can foster an environment where there’s an awareness of similarities and differences between people without assigning values to them or their cultures. We’ll talk about the stages you may undergo when growing more culturally sensitive and you will be able to identify which stages others are in.
According to experts, the quality of work improves when management demonstrates more inclusivity and less bias. This course describes how to address implicit biases and apply empathy to understand microaggressions, as well as their effect on others. As you establish deeper knowledge of subtle ways discrimination may appear at work, creating disparities and causing psychological distress, you will be more equipped to eliminate them.
Learning Objectives
- Define cultural sensitivity and cultural competence
- Assess your own cultural competency through self-reflection
- Discover how one’s own cultural background influences attitudes and behavior
Skills you’ll gain
Cultural ResponsivenessCultural SensitivityIntercultural CompetenceCultural Competency TrainingSensitivity TrainingWorkplace DiversityWhat You'll Learn
- Define cultural sensitivity and cultural competence and differentiate between the two
- Assess your own cultural competency through self-reflection
- Discover how your cultural background influences your attitudes, behavior, and interactions
- Identify the stages of cultural sensitivity and recognize which stage others are in
- Address implicit biases and apply empathy to understand microaggressions and their effects
- Apply best practices for promoting inclusiveness and fostering dialogue in the workplace
Key Takeaways
- Cultural sensitivity differs from cultural competence, and the course teaches you to define and apply both to improve how you approach others.
- Everyone's identity is associated with multiple intersecting diversity markers such as race, gender, and social class, which influence attitudes, behavior, and interactions.
- Cultural sensitivity fosters an environment that recognizes similarities and differences between people without assigning values to them or their cultures.
- According to experts, the quality of work improves when management demonstrates more inclusivity and less bias.
- Subtle forms of discrimination such as microaggressions can create disparities and cause psychological distress, and recognizing them helps you eliminate them.
Frequently Asked Questions
What will I learn in this course?
You'll learn what cultural sensitivity is and how it differs from cultural competence, the stages of cultural sensitivity, how your background influences your actions, and best practices for becoming a more inclusive coworker. The course also covers addressing implicit biases and applying empathy to understand microaggressions and their effects.
Who is this course for?
It is aimed at employees and managers in increasingly diverse workforces who want to build a culturally inclusive workplace where all identities are respected and integrated into company culture.
What topics and lessons does the course cover?
Lessons include an Introduction, Cultural Sensitivity and the Workplace (Parts 1 and 2), Biases and Microaggressions, Promoting Inclusiveness, Fostering Dialogue, and a Test Your Knowledge section.
What skills will I gain?
The course builds skills in cultural responsiveness, cultural sensitivity, intercultural competence, cultural competency, sensitivity training, and workplace diversity.
What are the learning objectives?
To define cultural sensitivity and cultural competence, assess your own cultural competency through self-reflection, and discover how your own cultural background influences your attitudes and behavior.
Transcript
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(gentle music) In today's workplace, it's important to have an environment where every employee can thrive and feel respected. Thriving workplaces are typically sensitive to people's identities and their cultural differences. In these lessons on cultural sensitivity and workplace dialogue, you'll explore what cultural sensitivity and cultural competence are, the stages of cultural sensitivity and how to build cultural sensitivity skills, and how your cultural background can influence your attitude and behavior. This course on cultural sensitivity in the workplace will help you ensure employees of all cultures and backgrounds can grow and succeed in your organization.
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