You can’t run a restaurant alone. You’ll need a strong team of front and back-of-house employees who can work cooperatively in a fast-paced, pressure-filled environment. This course will guide you through the process of building your restaurants’ team, such as recruiting and hiring the right people, building their skills through training, and rewarding them to ensure high performance and retention. By following these principles, you can build a winning team that achieves business success.
In this Managing People and Operations course, you’ll learn how to both find and keep exceptional employees. Hiring can be difficult if you skip steps, and it can be even harder to keep strong employees on staff if you are unsure what the proper strategies are for retention. We’ll discuss the steps and strategies you need, as well as how to train and evaluate your employees once they’ve been hired.
Learning Objectives:
- Discover principles for recruiting and selecting high performers
- Understand types of training needed to improve employee performance
- Identify best practices for retaining high performing employees
Skills you’ll gain
People ManagementHotel And Restaurant ManagementOperations ManagementRestaurant ManagementRestaurant OperationStaff ManagementWhat You'll Learn
- Recruit and select high-performing front and back-of-house employees
- Apply the steps and strategies needed to hire the right people without skipping steps
- Train employees through the types of training needed to improve performance
- Retain high-performing employees using proper retention strategies
- Evaluate employees through performance appraisals
- Build a cooperative restaurant team that achieves business success
Key Takeaways
- Running a restaurant requires a strong team of front and back-of-house employees who can work cooperatively in a fast-paced, pressure-filled environment.
- Building a restaurant team involves recruiting and hiring the right people, training to build their skills, and rewarding them to ensure high performance and retention.
- Hiring can be difficult if steps are skipped, making a deliberate process important.
- Keeping strong employees on staff depends on knowing the proper strategies for retention.
- Once employees are hired, they should be trained and evaluated to improve and maintain performance.
Frequently Asked Questions
Who is this course for?
It is for people responsible for building and managing a restaurant team, covering both front and back-of-house employees and topics like people management, operations management, and staff management.
What does this course cover?
It guides you through building a restaurant team by recruiting and hiring the right people, training to build their skills, retaining them, and evaluating their performance, with lessons on Hiring Employees, Retaining Employees, Training Practices, and Performance Appraisals.
What will I be able to do after taking this course?
You will learn how to find and keep exceptional employees, including principles for recruiting and selecting high performers, the types of training needed to improve performance, and best practices for retaining high-performing employees.
How is the course structured?
The course includes the following lessons: Introduction, Hiring Employees, Retaining Employees, Training Practices, Performance Appraisals, and a Test Your Knowledge section.
Why is hiring and retention emphasized in this course?
Because hiring can be difficult if you skip steps, and it can be even harder to keep strong employees on staff if you are unsure of the proper retention strategies.
Transcript
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Transcript of the free preview lesson. Remaining lessons unlock with the full course.
When you get your favorite dish at your favorite restaurant, you don't often wonder how it got there. Though a single server may have put it on your table, it was the whole staff who brought it to you. Hiring and managing good staff can make or break a restaurant. Explore each facet of the employment process with our course managing people and operations. This lesson will explain how to hire the best employees through common hiring practices. Retain those employees with proper re tainment strategies and train and appraise your employees with effective training and evaluation methods. People are a precious resource. Cultivate the best staff for your restaurant with managing people and operations.
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