{"id":4630,"date":"2019-01-16T06:00:31","date_gmt":"2019-01-16T14:00:31","guid":{"rendered":"http:\/\/blog.knowledgecity.com\/?p=4630"},"modified":"2024-05-23T07:51:41","modified_gmt":"2024-05-23T14:51:41","slug":"handling-customer-complaints-2","status":"publish","type":"post","link":"https:\/\/www.knowledgecity.com\/blog\/handling-customer-complaints-2\/","title":{"rendered":"How to Deal with Customer Complaints in 7 Easy Steps"},"content":{"rendered":"

Handling customer complaints can be a drag. But there\u2019s good news. More than half of the time, those customers will do business with you again<\/a> if you work with them to solve the problem. In fact, if you respond quickly to clear up the issue, nearly all customers will come back to you. In the world of customer service, complaints are always going to arise\u2014it\u2019s how you deal with them that sets you apart from your competition and keeps you on the path to success.<\/p>\n

\"Two<\/a><\/p>\n

1. Be Cool<\/strong><\/h3>\n

When confronted with a mistake and\/or a potentially worked-up customer, it’s perfectly natural to feel defensive. But when it comes to resolving customer complaints, putting up an argument isn’t going to win repeat business.<\/p>\n

2. Listen Up<\/strong><\/h3>\n

When a customer is making a complaint, show that you\u2019re listening with responses like, \u201cI hear what you\u2019re saying,\u201d \u201cI see,\u201d and, \u201cTell me more.\u201d While you\u2019re at it, try out some of these effective listening tips<\/a>:<\/p>\n