{"id":16928,"date":"2023-06-07T10:05:59","date_gmt":"2023-06-07T17:05:59","guid":{"rendered":"https:\/\/www.knowledgecity.com\/blog\/?p=16928"},"modified":"2024-04-01T13:24:48","modified_gmt":"2024-04-01T20:24:48","slug":"leaders-need-to-address-bad-employee-behavior","status":"publish","type":"post","link":"https:\/\/www.knowledgecity.com\/blog\/leaders-need-to-address-bad-employee-behavior\/","title":{"rendered":"Leaders Need to Address Bad Employee Behavior"},"content":{"rendered":"<p>Corporate leaders and managers have plenty to focus on, but negative <strong>workplace behavioral issues <\/strong>may be the most critical issue to address. Successfully navigating this challenge means giving leaders the support, training, and guidance they need.<\/p>\n<p><img loading=\"lazy\" class=\"alignnone wp-image-16929 size-full\" src=\"https:\/\/www.knowledgecity.com\/blog\/wp-content\/uploads\/2023\/06\/Addressing-Workplace-Behavior-Issues-01.jpg\" alt=\"Manager questioning a noncompliant employee on job satisfaction, training, and support needs.\" width=\"1000\" height=\"667\" srcset=\"https:\/\/www.knowledgecity.com\/blog\/wp-content\/uploads\/2023\/06\/Addressing-Workplace-Behavior-Issues-01.jpg 1000w, https:\/\/www.knowledgecity.com\/blog\/wp-content\/uploads\/2023\/06\/Addressing-Workplace-Behavior-Issues-01-300x200.jpg 300w, https:\/\/www.knowledgecity.com\/blog\/wp-content\/uploads\/2023\/06\/Addressing-Workplace-Behavior-Issues-01-768x512.jpg 768w, https:\/\/www.knowledgecity.com\/blog\/wp-content\/uploads\/2023\/06\/Addressing-Workplace-Behavior-Issues-01-900x600.jpg 900w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/p>\n<h3><strong>What issues are we seeing?<\/strong><\/h3>\n<p>According to the Society for Human Resource Management, negative workplace behavioral issues can cause issues for employees and companies, like gossiping, displaying incivility and insolence, bullying, and insubordination.<\/p>\n<p>Disruptive behavior can negatively affect and disengage employees. When other employees are near these types of behavior, they can mirror it. For example, they might avoid work and call in sick more regularly. If they think management will allow this behavior to continue, they\u2019ll continue to disengage, their productivity will slow down, and they may even leave the company.<\/p>\n<p>It\u2019s critical for leaders to prevent this issue, but this is easier said than done. There are challenges in addressing workplace behavior. For one thing, doing so is uncomfortable. It\u2019s not like when someone violates a direct rule because then all they have to do is point to a handbook or policy to back up the corrective action.<\/p>\n<p>Addressing a bad attitude, a micro-aggression, or someone rolling their eyes at a co-worker isn\u2019t as direct of an issue. Also, incidents like these are often overlooked or brushed off as an employee having a bad day. Managers might tell themselves, \u201cOh, that wasn\u2019t that bad.\u201d It is that bad because allowing negative behaviors to continue will create a toxic culture.<\/p>\n<p>So how can you determine the effects of negative workplace behavior on your business and whether it\u2019s a significant problem?<\/p>\n<p>A good first step is to use whatever metrics are available to your business and analyze any trends. Say you hire a new employee for a specific team, and that team has an unexpected increase in turnover. They may also see a decrease in their job satisfaction survey scores. At that point, dig deeper and see whether you can trace the cause back to the new hire\u2019s behavior.<\/p>\n<p>Keep a lookout for changes in other metrics, like:<\/p>\n<ul>\n<li>Number of exit interviews<\/li>\n<li>Customer or guest service scores<\/li>\n<li>Turnover for a specific team or department<\/li>\n<li>Productivity measurements<\/li>\n<\/ul>\n<h3><strong>Addressing employee\u2019s behavioral issues<\/strong><\/h3>\n<p>Picture this. A manager comes into the office and tells you they\u2019d like to get rid of someone. This employee has a bad attitude; they\u2019re lazy and sigh whenever they\u2019re given a task. They never get any work done.<\/p>\n<p>What\u2019s the story here?<\/p>\n<p>Workplace behavior should be examined for the root cause. <a href=\"https:\/\/www.forbes.com\/sites\/forbesbusinesscouncil\/2021\/11\/03\/how-to-correct-bad-employee-behavior-before-it-gets-out-of-hand\/?sh=4a0eeeba2846\">According to author and Forbes<\/a> <a href=\"https:\/\/www.forbes.com\/sites\/forbesbusinesscouncil\/2021\/11\/03\/how-to-correct-bad-employee-behavior-before-it-gets-out-of-hand\/?sh=4a0eeeba2846\">Business Council member Jason Van Camp<\/a>, managers need to \u201cfigure out what&#8217;s causing the behavior. Determine if it&#8217;s something that can be worked on. Most behavior results from communication issues or a lack of understanding on someone&#8217;s part.<\/p>\n<p>\u201cIf it&#8217;s fixable, work on how mutually to fix it or do so as a team. If it&#8217;s not fixable, act quickly to limit, manage and, if ultimately necessary, remove the bad actor before the situation degrades further.\u201d<\/p>\n<p>It might be best to hold a one-to-one conversation with the employee and see if you can identify:<\/p>\n<ul>\n<li>What might be driving their behavior<\/li>\n<li>Why they aren\u2019t doing a certain task<\/li>\n<li>Why aren\u2019t they doing their job the way they should be<\/li>\n<\/ul>\n<p>Connecting and communicating with the employee may also help you understand outside factors affecting them. While leaders usually aren\u2019t trained counselors, they can still listen, be empathetic, and guide employees to resources or help, like an Employee Assistance Program, a leave of absence, or some other form of professional assistance.<\/p>\n<p><a href=\"https:\/\/www.shrm.org\/hr-today\/news\/hr-magazine\/0217\/pages\/how-do-you-deal-with-difficult-people.aspx\">Human resources professional Denise Domain recommended<\/a>, \u201cNever take anything at face value. You may think that the associate is being difficult, but in reality, there is a legitimate reason for [their] frustration. If you can work through the issue, you may be able to turn the situation around.\u201d<\/p>\n<p>Here are a few questions you could ask an employee to help you figure out why they\u2019re acting out:<\/p>\n<ul>\n<li>Do you have the supplies and tools to effectively complete the job?<\/li>\n<li>Have you been trained in the steps of correctly doing this job?<\/li>\n<li>Do you have the skills to execute the tasks you\u2019ve been trained on?<\/li>\n<li>Has anyone told you that you\u2019re not following the correct steps and shown you how to do it correctly?<\/li>\n<li>Tell me about your typical shift; what\u2019s working well? Where do you need more support?<\/li>\n<li>Do you enjoy the work you\u2019re performing?<\/li>\n<li>Is this job what you expected it to be?<\/li>\n<\/ul>\n<p>Sometimes, employees aren\u2019t set up for success. They need training or tools; if they don\u2019t have them, they can lash out in frustration. If new hires aren\u2019t enjoying what they\u2019re doing within their first three months or are frustrated over roadblocks or a lack of supplies, they\u2019ll leave and try again elsewhere.<\/p>\n<p>A new hire isn\u2019t committed yet. They don\u2019t have insurance and aren\u2019t out of their probation period. In other words, the deal isn\u2019t sealed. They conclude that if this is their welcome, things aren\u2019t likely to be any better within a year. It\u2019ll just be easier for them to try another company.<\/p>\n<p>Other times, negative workplace behavioral issues can be attributed to an employee\u2019s unmet needs. That can result in workplace behavioral issues cropping up, like conflict, slow work, and blatant misconduct.<\/p>\n<p>A few universal employee needs include:<\/p>\n<ul>\n<li>To be heard<\/li>\n<li>To be valued<\/li>\n<li>Trust<\/li>\n<li>Safety<\/li>\n<li>Acceptance and belonging<\/li>\n<li>Respect<\/li>\n<li>Fair and accurate pay<\/li>\n<\/ul>\n<p>Meeting employees\u2019 needs should be the leadership\u2019s responsibility. Address unmet needs in department meetings, focus group sessions, and training. You can do likewise through confidential employee surveys or one-to-one chats. This will also allow you to create positive workplace behavior strategies.<\/p>\n<p><a href=\"https:\/\/www.forbes.com\/sites\/forbesbusinesscouncil\/2021\/11\/03\/how-to-correct-bad-employee-behavior-before-it-gets-out-of-hand\/?sh=41c9da152846\">Robert Brill of Brill Media noted<\/a><u>, <\/u>\u201cWhile we can&#8217;t correct all bad behavior, we do provide opportunities for our people to correct those patterns with training, one-to-one dialogue and guidance on how to improve.\u201d<\/p>\n<h3><strong>How do we address negative workplace behavior?<\/strong><\/h3>\n<p>Knowing an employee\u2019s negative behavior needs to be addressed is one thing; correcting it is another. Again, no one enjoys conflict. It can be hard to tell an employee that their behavior is unacceptable, their comment was out of bounds, or they\u2019re making life difficult for others. This can be even harder when the employee responds aggressively or their supervisor doesn\u2019t know how to address the behavior.<\/p>\n<p>But the issue can\u2019t be ignored. Otherwise, it\u2019ll lead to a workplace crisis that could be even more difficult to deal with.<\/p>\n<p>To correct poor behavior, teach leaders effective steps for providing feedback, like how to coach in the moment. They need guidelines on communicating professionally and consistently and the chance to role-play or practice.<\/p>\n<p>Imagine that another HR manager wants an employee to change their behavior. They call the employee into the office, slide a performance improvement plan across the desk, and tell them to read and sign it.<\/p>\n<p>Imagine the impact on the employee. Did they get asked questions about the situation or their side of the story? How will they feel walking away from this interaction? Will they be motivated to change? Probably not. If anything, they could come away from the meeting feeling resentful, escalating their problematic behavior.<\/p>\n<p>It\u2019s better to increase the frequency of corrective action conversations, reducing the number of offenses requiring written warnings. <a href=\"https:\/\/www.forbes.com\/sites\/forbesbusinesscouncil\/2021\/11\/03\/how-to-correct-bad-employee-behavior-before-it-gets-out-of-hand\/?sh=41c9da152846\">Per Kandis Porter, founder of Effective Flow<\/a> <a href=\"https:\/\/www.forbes.com\/sites\/forbesbusinesscouncil\/2021\/11\/03\/how-to-correct-bad-employee-behavior-before-it-gets-out-of-hand\/?sh=41c9da152846\">Connections<\/a>, \u201cLeaders must correct bad behavior swiftly and in private.\u201d<\/p>\n<p>Swiftly is the key here. If a leader waits even a few weeks, think of how many times the behavior will be repeated. When it\u2019s finally mentioned, the employee will wonder why nobody told them by now that their behavior was wrong. This can make them feel unnecessarily embarrassed, ashamed, or angry.<\/p>\n<p>There\u2019s also the danger that when leadership allows poor behavior, an \u201calmost-rude\u201d comment, or a micro-aggression against a co-worker, others will notice and think this behavior is acceptable.<\/p>\n<p>That will set up a negative culture that tolerates bad behavior. Delayed responses can exacerbate bullying, alienate employees, and diminish strong performers. What will keep people from repeating or copying this behavior if there are no consequences?<\/p>\n<p>Take particular note of microaggressions\u2014smaller slights that may be unintentional but are still upsetting. <a href=\"https:\/\/hbr.org\/2022\/05\/recognizing-and-responding-to-microaggressions-at-work\">According to the Harvard Business Review<\/a>, \u201cThe reality is that microaggressions are not so micro in terms of their impact. They should be taken seriously, because at their core they signal disrespect and reflect inequality.\u201d<\/p>\n<p>Microaggressions may not appear to violate clear rules. Leaders may think it\u2019s a small comment or not worth the time it will take to discuss the situation. It\u2019s critical that they do. A microaggression is like a paper cut: you get one that hurts but is not a grievous injury.<\/p>\n<p>But imagine getting a paper cut every day in the same spot repeatedly. It won\u2019t take long before you have a deep wound. There\u2019s a real impact on others if negative workplace behavior is allowed to continue.<\/p>\n<p>Issues at work, particularly behavioral ones, are difficult to handle. Creating a workplace engagement health strategy that can be executed over time and includes all levels of leadership will help move the needle toward a more positive and engaged workplace.<\/p>\n<p>Begin with a self-audit of your company\u2019s employee relations health and develop a positive workplace behavior strategy. Analyze metrics looking for trends and conduct employee focus groups to get the pulse of the team. Ensure your handbook and policies all focus on positive workplace behavior.<\/p>\n<p>Train your leadership team on transparent communication and immediately addressing negative workplace behavior. Emphasize swift coaching, along with consistent, firm, and fair leadership.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Corporate leaders and managers have plenty to focus on, but negative workplace behavioral issues may be the most critical issue to address. Successfully navigating this challenge&#8230;<\/p>\n","protected":false},"author":28,"featured_media":16931,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":""},"categories":[4001,126,4000],"tags":[4389,4390,4392,4388,4391,4387],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Leaders Need to Address Bad Employee Behavior - KnowledgeCity<\/title>\n<meta name=\"description\" content=\"Learn strategies for leaders to manage and mitigate bad employee behavior, ensuring a positive work environment.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.knowledgecity.com\/blog\/leaders-need-to-address-bad-employee-behavior\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Leaders Need to Address Bad Employee Behavior - KnowledgeCity\" \/>\n<meta property=\"og:description\" content=\"Learn strategies for leaders to manage and mitigate bad employee behavior, ensuring a positive work environment.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.knowledgecity.com\/blog\/leaders-need-to-address-bad-employee-behavior\/\" \/>\n<meta property=\"og:site_name\" content=\"KnowledgeCity\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/KnowledgeCity\/\" \/>\n<meta property=\"article:published_time\" content=\"2023-06-07T17:05:59+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-04-01T20:24:48+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.knowledgecity.com\/blog\/wp-content\/uploads\/2023\/06\/Addressing-Workplace-Behavior-Issues-380x300-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"380\" \/>\n\t<meta property=\"og:image:height\" content=\"300\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@Knowledge_City\" \/>\n<meta name=\"twitter:site\" content=\"@Knowledge_City\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Dari DeSousa\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"8 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.knowledgecity.com\/blog\/#website\",\"url\":\"https:\/\/www.knowledgecity.com\/blog\/\",\"name\":\"KnowledgeCity\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.knowledgecity.com\/blog\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/www.knowledgecity.com\/blog\/leaders-need-to-address-bad-employee-behavior\/#primaryimage\",\"inLanguage\":\"en-US\",\"url\":\"https:\/\/www.knowledgecity.com\/blog\/wp-content\/uploads\/2023\/06\/Addressing-Workplace-Behavior-Issues-380x300-1.jpg\",\"contentUrl\":\"https:\/\/www.knowledgecity.com\/blog\/wp-content\/uploads\/2023\/06\/Addressing-Workplace-Behavior-Issues-380x300-1.jpg\",\"width\":380,\"height\":300},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.knowledgecity.com\/blog\/leaders-need-to-address-bad-employee-behavior\/#webpage\",\"url\":\"https:\/\/www.knowledgecity.com\/blog\/leaders-need-to-address-bad-employee-behavior\/\",\"name\":\"Leaders Need to Address Bad Employee Behavior - KnowledgeCity\",\"isPartOf\":{\"@id\":\"https:\/\/www.knowledgecity.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.knowledgecity.com\/blog\/leaders-need-to-address-bad-employee-behavior\/#primaryimage\"},\"datePublished\":\"2023-06-07T17:05:59+00:00\",\"dateModified\":\"2024-04-01T20:24:48+00:00\",\"author\":{\"@id\":\"https:\/\/www.knowledgecity.com\/blog\/#\/schema\/person\/e5981010a75a1dc1573b01808eef1b7b\"},\"description\":\"Learn strategies for leaders to manage and mitigate bad employee behavior, ensuring a positive work environment.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.knowledgecity.com\/blog\/leaders-need-to-address-bad-employee-behavior\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.knowledgecity.com\/blog\/leaders-need-to-address-bad-employee-behavior\/\"]}]},{\"@type\":\"BreadcrumbList\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"item\":{\"@id\":\"https:\/\/www.knowledgecity.com\",\"name\":\"KnowledgeCity\"}},{\"@type\":\"ListItem\",\"position\":2,\"item\":{\"@id\":\"https:\/\/www.knowledgecity.com\/blog\/\",\"name\":\"Blog\"}},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Leaders Need to Address Bad Employee Behavior\"}]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.knowledgecity.com\/blog\/#\/schema\/person\/e5981010a75a1dc1573b01808eef1b7b\",\"name\":\"Dari DeSousa\",\"image\":{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/www.knowledgecity.com\/blog\/#personlogo\",\"inLanguage\":\"en-US\",\"url\":\"https:\/\/www.knowledgecity.com\/blog\/wp-content\/uploads\/2023\/06\/DD-new-headshot-5-May-2022-96x96.jpg\",\"contentUrl\":\"https:\/\/www.knowledgecity.com\/blog\/wp-content\/uploads\/2023\/06\/DD-new-headshot-5-May-2022-96x96.jpg\",\"caption\":\"Dari DeSousa\"},\"description\":\"Dari DeSousa is a KnowledgeCity instructor who has taught Human Resources courses. She has worked in leadership for a variety of hospitality firms, including Interstate Hotels, Starwood Hotels, Marriott International for 16 years, and RAR Hospitality. She has over 30 years of broad HR experience and created her own consulting firm in 2020.\",\"sameAs\":[\"https:\/\/desousaprofessionalhrgroup.com\"],\"url\":\"https:\/\/www.knowledgecity.com\/blog\/author\/dari_desousa\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Leaders Need to Address Bad Employee Behavior - KnowledgeCity","description":"Learn strategies for leaders to manage and mitigate bad employee behavior, ensuring a positive work environment.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.knowledgecity.com\/blog\/leaders-need-to-address-bad-employee-behavior\/","og_locale":"en_US","og_type":"article","og_title":"Leaders Need to Address Bad Employee Behavior - KnowledgeCity","og_description":"Learn strategies for leaders to manage and mitigate bad employee behavior, ensuring a positive work environment.","og_url":"https:\/\/www.knowledgecity.com\/blog\/leaders-need-to-address-bad-employee-behavior\/","og_site_name":"KnowledgeCity","article_publisher":"https:\/\/www.facebook.com\/KnowledgeCity\/","article_published_time":"2023-06-07T17:05:59+00:00","article_modified_time":"2024-04-01T20:24:48+00:00","og_image":[{"width":380,"height":300,"url":"https:\/\/www.knowledgecity.com\/blog\/wp-content\/uploads\/2023\/06\/Addressing-Workplace-Behavior-Issues-380x300-1.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_creator":"@Knowledge_City","twitter_site":"@Knowledge_City","twitter_misc":{"Written by":"Dari DeSousa","Est. reading time":"8 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebSite","@id":"https:\/\/www.knowledgecity.com\/blog\/#website","url":"https:\/\/www.knowledgecity.com\/blog\/","name":"KnowledgeCity","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.knowledgecity.com\/blog\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"ImageObject","@id":"https:\/\/www.knowledgecity.com\/blog\/leaders-need-to-address-bad-employee-behavior\/#primaryimage","inLanguage":"en-US","url":"https:\/\/www.knowledgecity.com\/blog\/wp-content\/uploads\/2023\/06\/Addressing-Workplace-Behavior-Issues-380x300-1.jpg","contentUrl":"https:\/\/www.knowledgecity.com\/blog\/wp-content\/uploads\/2023\/06\/Addressing-Workplace-Behavior-Issues-380x300-1.jpg","width":380,"height":300},{"@type":"WebPage","@id":"https:\/\/www.knowledgecity.com\/blog\/leaders-need-to-address-bad-employee-behavior\/#webpage","url":"https:\/\/www.knowledgecity.com\/blog\/leaders-need-to-address-bad-employee-behavior\/","name":"Leaders Need to Address Bad Employee Behavior - KnowledgeCity","isPartOf":{"@id":"https:\/\/www.knowledgecity.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.knowledgecity.com\/blog\/leaders-need-to-address-bad-employee-behavior\/#primaryimage"},"datePublished":"2023-06-07T17:05:59+00:00","dateModified":"2024-04-01T20:24:48+00:00","author":{"@id":"https:\/\/www.knowledgecity.com\/blog\/#\/schema\/person\/e5981010a75a1dc1573b01808eef1b7b"},"description":"Learn strategies for leaders to manage and mitigate bad employee behavior, ensuring a positive work environment.","breadcrumb":{"@id":"https:\/\/www.knowledgecity.com\/blog\/leaders-need-to-address-bad-employee-behavior\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.knowledgecity.com\/blog\/leaders-need-to-address-bad-employee-behavior\/"]}]},{"@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"item":{"@id":"https:\/\/www.knowledgecity.com","name":"KnowledgeCity"}},{"@type":"ListItem","position":2,"item":{"@id":"https:\/\/www.knowledgecity.com\/blog\/","name":"Blog"}},{"@type":"ListItem","position":3,"name":"Leaders Need to Address Bad Employee Behavior"}]},{"@type":"Person","@id":"https:\/\/www.knowledgecity.com\/blog\/#\/schema\/person\/e5981010a75a1dc1573b01808eef1b7b","name":"Dari DeSousa","image":{"@type":"ImageObject","@id":"https:\/\/www.knowledgecity.com\/blog\/#personlogo","inLanguage":"en-US","url":"https:\/\/www.knowledgecity.com\/blog\/wp-content\/uploads\/2023\/06\/DD-new-headshot-5-May-2022-96x96.jpg","contentUrl":"https:\/\/www.knowledgecity.com\/blog\/wp-content\/uploads\/2023\/06\/DD-new-headshot-5-May-2022-96x96.jpg","caption":"Dari DeSousa"},"description":"Dari DeSousa is a KnowledgeCity instructor who has taught Human Resources courses. She has worked in leadership for a variety of hospitality firms, including Interstate Hotels, Starwood Hotels, Marriott International for 16 years, and RAR Hospitality. She has over 30 years of broad HR experience and created her own consulting firm in 2020.","sameAs":["https:\/\/desousaprofessionalhrgroup.com"],"url":"https:\/\/www.knowledgecity.com\/blog\/author\/dari_desousa\/"}]}},"_links":{"self":[{"href":"https:\/\/www.knowledgecity.com\/blog\/wp-json\/wp\/v2\/posts\/16928"}],"collection":[{"href":"https:\/\/www.knowledgecity.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.knowledgecity.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.knowledgecity.com\/blog\/wp-json\/wp\/v2\/users\/28"}],"replies":[{"embeddable":true,"href":"https:\/\/www.knowledgecity.com\/blog\/wp-json\/wp\/v2\/comments?post=16928"}],"version-history":[{"count":14,"href":"https:\/\/www.knowledgecity.com\/blog\/wp-json\/wp\/v2\/posts\/16928\/revisions"}],"predecessor-version":[{"id":22510,"href":"https:\/\/www.knowledgecity.com\/blog\/wp-json\/wp\/v2\/posts\/16928\/revisions\/22510"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.knowledgecity.com\/blog\/wp-json\/wp\/v2\/media\/16931"}],"wp:attachment":[{"href":"https:\/\/www.knowledgecity.com\/blog\/wp-json\/wp\/v2\/media?parent=16928"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.knowledgecity.com\/blog\/wp-json\/wp\/v2\/categories?post=16928"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.knowledgecity.com\/blog\/wp-json\/wp\/v2\/tags?post=16928"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}