Customer Types

How to Exceed Customer Expectations During the Coronavirus Pandemic
How to Exceed Customer Expectations During the Coronavirus Pandemic

If it’s been hard for you to keep your business afloat while also maintaining stellar customer service, you’re not alone. The disruptions that businesses have felt as a result of COVID-19 are staggering. Now is not the time to let your customer service standards slip. Instead, take this time to enhance your customer service skills—reflect…

Five Easy Ways to Improve Customer Service
Five Easy Ways to Improve Customer Service

In today’s competitive business world, customer service can be a competitive advantage for your business. If you are able to provide excellent customer service, you can produce a steady stream of repeat business and referrals, leading to long-term longevity and success. What is Customer Service? Lexico defines customer service as “the assistance and advice provided by…

How to Identify Customer Types and Resolve Complaints
How to Identify Customer Types and Resolve Complaints

For those of us working with clients and customers regularly, it only takes a few words to make our skin crawl: “I’d like to speak to management, please.” Being confronted by a difficult or unhappy customer is not pleasant. Most likely, our sense of pride will lead us to ask ourselves, “What’s the point?” and…