Problem Solving & Decision Making

Learn How to Create and Implement Strategies to Solve Problems

Course Description: Problems surface daily in our personal, professional, and academic lives. In this course you will learn how to identify and clearly define your problem and the desired solution. This course uses a case study as an example, guiding you through the entire problem-solving process. This step-by-step exploration will teach you strategies to successfully solve your problems.

Author: Monica Jackson

Runtime: 2hrs. 17min.

Lessons: 75

Lessons		Time (Min:Sec)
Introduction PREVIEW, CLICK HERE		00:47
Chapter 1: Conflict Resolution
Overview PREVIEW, CLICK HERE		00:52
Sources of Conflict PREVIEW, CLICK HERE		02:40
Gender and Race		01:45
Generation and Experience		03:48
Bias and Fear		01:09
Misinformation/Lack of Knowledge		01:15
Conflict Resolution Styles		00:41
Avoiding		00:47
Accommodating		00:50
Compromising		01:00
Collaborating		00:46
Antagonizing		00:47
Controlling		00:45
Disconnecting		00:29
Conflict with the Decision		01:19
Resolving Conflict		02:41
Review		00:24
Chapter 2: Logical vs Illogical Reasoning
Overview		00:13
Illogical Reasoning		00:41
Hasty Generalization		00:38
Straw Man		01:23
Slippery Slope		01:16
Weak Analogy		01:40
Appeal to Authority		01:37
Appeal to Pity		01:25
Logical Reasoning		01:33
Inductive Reasoning		00:48
Deductive Reasoning		00:59
Inference		02:18
Review		00:19
Chapter 3: Characteristics of a Problem
Overview		00:31
Characteristics of a Problem		01:55
Understanding the Problem		01:54
Case Study: Understanding		04:15
Problem Impact		00:53
Case Study: Impact		02:26
Problem Severity		01:47
Case Study: Severity		02:28
Review		00:47
Chapter 4: Brainstorming Problems & Solutions
Overview		00:19
Problem Source		02:25
Case Study: Source		02:23
Problem Perception		01:01
Case Study: Perception		02:09
Possible Solutions		05:09
Using Resources		05:01
Case Study: Possible Solutions		03:16
Decision Making		04:39
Review		02:27
Chapter 5: Analyzing Problems
Overview		00:18
Structured Problem Solving		01:21
9-Step Problem Solving Model		00:46
Step 1: Problem Definition		02:41
Step 2: Problem Impact		02:06
Step 3: Problem Severity		01:33
Step 4: Problem Source		04:05
Step 5: Problem Perception		01:39
Step 6: Problem Solutions		01:40
Step 7: Make Decision		03:45
Step 8: Implement Solution		05:13
Step 9: Post Implementation		03:43
Review		00:24
Chapter 6: Solution Implementation
Overview		00:18
Managing the Project		04:02
Planning the Project		03:46
Project Road Map		01:45
Project Flowchart		04:54
Review		00:33
Chapter 7: Post Implementation
Overview		00:16
Evaluation		02:53
Contingency Planning		04:35
Review		00:26
References		01:50
Conclusion		00:20

Problem Solving & Decision Making Course Objective
At the end of this course, you will be able to: understand sources of conflict, understand and identify the conflict resolution styles, understand illogical reasoning, utilize the 9-Step Problem Solving Method to make sound decisions, understand the characteristics, impact, and severity of a problem, identify the problem sources, recognize the different problem perceptions, manage projects successfully, evaluate the implemented solution, and create a backup plan to handle possible problems after the solution is implemented.